PlayStation 5 stutter and unresponsive game problem

[bastian]

When I play FF XIV, sometimes the game starts to stutter badly and becomes unresponsive. I have to restart game for stutter to go away.

Other games I play do not exhibit similar problems.

I tried all standard PS5 troubleshooting steps: rebuild database, game reinstall. I am wondering if only I have similar problem and I have a hardware problem or it is more widespread.

Best regards,
Bastian

[Votraftur]

Good morning and thank you for posting in the Final Fantasy XIV Technical Forums.

If you are experiencing issues with the PlayStation version of Final Fantasy XIV, please try the following:
■ Perform a system update on your PlayStation®5/PlayStation®4
Perform the most recent system update and then try a version update for FINAL FANTASY XIV Online.
PlayStation®5: The update can be performed from the home menu by selecting
[Settings] → [System] → [System Software] → [System Software Update]

■ Remove peripheral devices to create a simpler environment for the program to run
Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your console to run the game. Also consider inserting the devices to different USB ports or removing and reinserting them.

■ Re-install FINAL FANTASY XIV Online
If the installed data has been corrupted, the issue may be resolved by re-installing the game.

If all else fails, try doing a system restore/factory reset on the system as a last resort as follows:
1. Navigate to the Settings menu (cog icon)
2. Select System software
3. Select Reset options
4. Select Reset your console
5. Select Reset

If the installed data has been corrupted, the issue may be resolved by re-installing the game.

Additionally, if you are using the PlayStation 5 specific version of the game client, try using the PlayStation 4 original version to see if that may help as an optional solution. We hope this information is helpful.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!