DDoS

[keichirou]

Unlikely, DDOS is out of their hands. You could make a ticket to the support I suppose.

wrong....

you agreed to the ToS

so lets say you agree to a bank Terms and conditions , one condition being they arent responsible for losing your money in case of a hacking....basically will be like "thats it Folks! better luck with the next bank bye moneeeey"...you lose it because you agreed to that...

and before you say aaanything like those two are different scenarios , remember..you're paying for a service , KEYWORD : PAYING ,meaning you're exchanging money for services and/or utilities.

swear people like you is why companies and corps think and believe they can do w/e they want with customers....

[Sotaris]

wrong....

Care to elaborate or challange my comment?

You can't compare a video game TOS with a bank, that's pretty silly.
A bank has insurance and laws to abide. You not able to login due to a DDOS is not comparable.
Not able to login to the bank due to a DDOS, is comparable. It happens.

[Striker44]

so lets say you agree to a bank Terms and conditions , one condition being they arent responsible for losing your money in case of a hacking....basically will be like "thats it Folks! better luck with the next bank bye moneeeey"...you lose it because you agreed to that...and before you say aaanything like those two are different scenarios , remember..you're paying for a service , KEYWORD : PAYING ,meaning you're exchanging money for services and/or utilities.

Except the fact that they are two completely different scenarios is important. You can't say "just ignore how my analogy is completely non-sensical so that I can say it makes sense" and expect to get taken seriously. The better analogy someone posted earlier in this thread is that you bought tickets to a concert, but there was an unrelated traffic jam outside your home preventing you from getting to the concert, so you demand that the concert venue should give you a refund. Yeah, that's not going anywhere...

[Larirawiel]

Lol, since they have upgraded their network equipment, no "DDoS attacks" anymore. xD



Cheers

[Lorika]

you agreed to the ToS

Depending of your country, ToS can have no legal value....

[Archeron]

The brainrot required to defend SE on this is staggering honestly.

How can you possibly be satisfied PAYING $15USD a month. Thats a MONTHLY subscription, for a service that gets DDOS'd, disconnects you every 5 minutes at peak hours, making content like PoTD impossible. Making Savage/Ult raiding extremely irritating, and painful to clear.

You are paying for access to FFXIV. When SE can't deliver that, compensation should be owed.
When SE has DDOS attacks, thats not your problem.
When SE has server/netcode issues, thats not your problem.
When Yoshi P spills his coffee in the server room, thats not your problem.

I don't care if the 8th umbral calamity is happening in Japan. I don't care if there is a zombie outbreak, and zombies are assaulting the server facilities. I'm paying for access to their game. If they cannot provide a stable service, we should not be expected to pay full price. Basic customer support.

If the same thing was happening in Japan, do you think for a SECOND they'd let it go on for months? I don't think so.

[Ayan_Calvesse]

The brainrot required to defend SE on this is staggering honestly.....

Put into perspective that Microsoft Azure has DAILY security patches which often cause connectivity issues in while small but frequent windows.
Consider that restricting the routes of attack for a DDOs would ALSO introduce latency into the content you cited prior.

You are paying to use FFXIV - as per ToS you accept that sometimes; sh*t happens. You agree to this and the downtime it entails; you have patch days where you are deprived hours of gameplay.
When SE has a DDOS; thats your problem because you accepted that there might be times you won't be able to play - it would suck for you to go; but you paid in advance.
When SE has server netcode issues; again thats actually your problem and SE does what they can to mitigate that problem because they want you to continue to subscribe - you do a value assessment to whether a hour of Downtime due to bad-actors/act of god, etc is worth continuing to pay for. SE tries to do SOME actions in good faith - such as delaying demolition because recently some American's have had their homes wiped off the map...SE is not required to do this but they try to be understanding that as before Sh*t happens.

When Yoshi-P spills his coffee in the server-room and no one is around - no one cares because who leaves servers exposed enough that a spill would wipe out your IT infrastructure...and who would drink coffee in rooms thats are either colder then a witches teet or hotter then heck and under the blaring sounds of HVAC systems.

Your service is being provided within realistic expectations - while I understand your frustration; IF you have a committed party out to cause trouble for SE; then ultimately its going to take a long time to resolve and we have to understand its not like SE can tell you the steps they are taking so that bad actors can then enact new counter-measures.

The people you should be taking issues with are the criminals; SE is in fact the victim in this scenario and for reference it HAS happened in Japan MANY times.

https://www.ign.com/articles/final-f...-on-a-solution

[Orcasgt22]

You are paying to use FFXIV - as per ToS you accept that sometimes; sh*t happens. You agree to this and the downtime it entails; you have patch days where you are deprived hours of gameplay.
When SE has a DDOS; thats your problem because you accepted that there might be times you won't be able to play

Downtimes for maintenance and patches are known in advance, done during off peak hours (which I hate cause I get off work then lol) and have specified start and end times. These are disruptions that are a part of the game for sure. Every once and awhile emergency maintenance is needed to fix a catastrophic error. These are also know in advance though usually with a lot less notice and are also a part of the game. These are things we agree too because these downtimes improve out play experience by making the game have new stuff to do it actually work the way its suppose to

Power outages, natural disasters, Network provider outages and a whole host of other things that could kill SE's ability to run the servers for a period of time are also acceptable risk we the subscriber take. Provided SE does whatever they can to resume the service in these events it is fine

DDOSing is one such event and there is no reason to believe SE is doing anything to prevent disruption. This is not fine and should it contiune, is going to show all you people just how worthless TOS/EULA's really are here

[Archeron]

snip

I don't care if Square Enix is a victim. Again, where is that my problem?

I'm paying $15usd a month. Thats the end of my problems. SE has to hold up their side, which is providing a stable, functioning service.

If some criminals are ruining their business, thats Square Enixes problem, and Square Enixes problem ALONE.
If zombies are invading Japan and interupting their business, Not my problem either.
If their headquarters catches on fire and everything burns down, still not my problem either.

How about realistic customer service? Basic stuff. You have issues with your service, which I am paying for, and I'm no way responsible for any of the issues going on with your service, you compensate ALL affected players. (Something they did during the outright disasterous launch of 6.0) What if your ISP decided, you know what? I'm cutting your internet connection every 5 minutes, for 2 months, during peak hours. This is a billion dollar company. It is not hurting their bottom line to compensate us with game time for the issues they've failed to address.

[Ayan_Calvesse]

I don't care if Square Enix is a victim. Again, where is that my problem?

I'm paying $15usd a month. Thats the end of my problems. SE has to hold up their side, which is providing a stable, functioning service.

If some criminals are ruining their business, thats Square Enixes problem, and Square Enixes problem ALONE.
If zombies are invading Japan and interupting their business, Not my problem either.
If their headquarters catches on fire and everything burns down, still not my problem either.

How about realistic customer service? Basic stuff. You have issues with your service, which I am paying for, and I'm no way responsible for any of the issues going on with your service, you compensate ALL affected players. (Something they did during the outright disasterous launch of 6.0) What if your ISP decided, you know what? I'm cutting your internet connection every 5 minutes, for 2 months, during peak hours. This is a billion dollar company. It is not hurting their bottom line to compensate us with game time for the issues they've failed to address.

Its your problem because your the one being inconvenienced - if it wasn't you would not be complaining.