Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We understand the frustration this matter may cause. Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums.

Based on your information, however this concern may best be handled by the Tixplus support team. To contact the Tixplus support team please select 'Help' from the Primals page, and then scroll all the way down to select 'Inquiry Form' at the bottom of the support page.

We hope they will be able to help if the described issue. This thread will be moved to ‘Separate Support Required’, thank you once again for visiting the Final Fantasy XIV Technical Support Forums!