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  1. #1
    Player
    Hatori_Elric's Avatar
    Join Date
    Aug 2013
    Posts
    59
    Character
    Swatgod Tia
    World
    Coeurl
    Main Class
    Dancer Lv 100
    you need to log into your SE account (not ffxiv) here: https://secure.square-enix.com. once logged in under "services and options" you should see "one-time password". if you not written down the emergency password at this point, do that now just to be safe. but click on the type of key in use currently and on the next screen you should see the button for removing the key from your account. the emergency key is good to have in a safe spot in case the physical key, if used, dies or is lost but also for the software token in case you lose access to that as well.
    (1)

  2. #2
    Player
    StuntieUK's Avatar
    Join Date
    Oct 2015
    Posts
    7
    Character
    Grimly Fiendish
    World
    Cerberus
    Main Class
    Marauder Lv 52
    Cheers
    will get that done.

    Have MS auth for work so will selct that.
    (0)

  3. #3
    Player
    StuntieUK's Avatar
    Join Date
    Oct 2015
    Posts
    7
    Character
    Grimly Fiendish
    World
    Cerberus
    Main Class
    Marauder Lv 52
    Cheers - Yay worked seamlessly
    And logged into game to show it works.

    So no worries now when the old key fob gives up the ghost.
    (0)