DirectX error on laptop

[ZeeQin]

hey there, ive experienced this DirectX error 11000002 everyday, sometimes 2 or more times during 1 session and do not have any idea how to solve it.

checked other threads and used the advice they gave to others but to no avail.

this is my laptop log.




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\zeeqi\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 12th Gen Intel(R) Core(TM) i7-12650H (16 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS N.1.13AFT01
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32499.895MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 34547.895MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 952.769GB SYSTEM_FREEDISC_SPACE 434.631GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 474.700GB SYSTEM_FREEDISC_SPACE 308.889GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4060 Laptop GPU
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4060 Laptop GPU
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 7957.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16249.947 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvtfi.inf_amd64_e89870a93018ce25\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvtfi.inf_amd64_e89870a93018ce25\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvtfi.inf_amd64_e89870a93018ce25\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvtfi.inf_amd64_e89870a93018ce25\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.6109
SYSTEM_GRAPHICS_DRIVER_DATE 9/5/2024 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4060 Laptop GPU
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4060 Laptop GPU
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 7957.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16249.947 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvtfi.inf_amd64_e89870a93018ce25\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvtfi.inf_amd64_e89870a93018ce25\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvtfi.inf_amd64_e89870a93018ce25\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvtfi.inf_amd64_e89870a93018ce25\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.6109
SYSTEM_GRAPHICS_DRIVER_DATE 9/5/2024 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND RTK FHD HDR (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {169E5674-8687-48A3-88EF-CC7B849AC905}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.4.0.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/18/2024 08:00:00
SYSTEM_SOUND Speakers (PRO)
SYSTEM_SOUND_DEVICE_ID {F4E4665A-DBD3-4364-AC35-991E630A86BF}
SYSTEM_SOUND_DEVICE_NAME IntcUSB.sys
SYSTEM_SOUND_DRIVER_VERSION 10.29.0.8102
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/29/2022 08:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {FF608ACB-578F-42D8-A9B7-34F0365D521C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9464.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/3/2023 08:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC0DD400-1F30-11EE-8002444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC0DD400-1F30-11EE-8003444553540000}
SYSTEM_INPUT_NAME Multi-Touch by G2TSP
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {945F8B20-30FE-11EE-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {945FB230-30FE-11EE-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC135240-1F30-11EE-8006444553540000}
SYSTEM_INPUT_NAME PRO
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {945FB230-30FE-11EE-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {945FD940-30FE-11EE-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Essential
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC13A060-1F30-11EE-8009444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC13C770-1F30-11EE-800B444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC13C770-1F30-11EE-800D444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC13C770-1F30-11EE-800F444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC13EE80-1F30-11EE-8011444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC13EE80-1F30-11EE-8012444553540000}
SYSTEM_INPUT_NAME PRO
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC13EE80-1F30-11EE-8014444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC141590-1F30-11EE-8016444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC143CA0-1F30-11EE-801B444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC143CA0-1F30-11EE-801C444553540000}
SYSTEM_INPUT_NAME PRO
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC143CA0-1F30-11EE-801E444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC1463B0-1F30-11EE-8020444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {95E6A050-30FE-11EE-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC1463B0-1F30-11EE-8023444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC148AC0-1F30-11EE-8025444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC14B1D0-1F30-11EE-8027444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC14B1D0-1F30-11EE-8029444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC14D8E0-1F30-11EE-802B444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC14D8E0-1F30-11EE-802D444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC14FFF0-1F30-11EE-802F444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC14FFF0-1F30-11EE-8031444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC14FFF0-1F30-11EE-8032444553540000}
SYSTEM_INPUT_NAME PRO
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC14FFF0-1F30-11EE-8034444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FC152700-1F30-11EE-8036444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Netflix
Windows Input Experience


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Citrix Workspace 2405
Creative App version 1.13.02.00
Dolby Digital Live Pack version 5.02.00
DTS Connect Pack version 3.02.00
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Razer Synapse
Steam
Intel(R) Wireless Bluetooth(R)
Citrix Workspace(USB)
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.40.33810
UE4 Prerequisites (x64)
AppDataProtection
BCR Plug-in
Intel(R) Innovation Platform Framework
Geeks3D FurMark 1.24.0.0
FINAL FANTASY XIV ONLINE
Microsoft Windows Desktop Runtime - 6.0.25 (x86)
AutoSynthesis
Self-service Plug-in
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.40.33810
Online Plug-in
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.40.33810
Realtek Card Reader
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.40.33810
Intel® Software Installer
Microsoft .NET Runtime - 6.0.25 (x86)
Microsoft .NET Host FX Resolver - 6.0.25 (x86)
AppProtection
Citrix Web Helper
Realtek Ethernet Controller Driver
Citrix Authentication Manager
Microsoft .NET Host - 6.0.25 (x86)
Microsoft Windows Desktop Runtime - 6.0.25 (x86)
Citrix Workspace(DV)
MTOP Client
Intel(R) Chipset Device Software
Realtek Audio Driver
Citrix Workspace Inside
HoYoPlay
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Palworld
Eiyuden Chronicle: Hundred Heroes
MARVEL SNAP
Eiyuden Chronicle: Hundred Heroes Playtest
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Documentation Manager
Intel(R) ME WMI Provider
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.40.33810
Control Center Service
Intel(R) Serial IO
Intel(R) Serial IO
NVIDIA Graphics Driver 561.09
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA HD Audio Driver 1.4.0.1
NVIDIA Install Application
NVIDIA Platform Controllers and Framework
NVIDIA USBC Driver 1.52.831.832
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.40.33810
Microsoft Update Health Tools
UE4 Prerequisites (x64)
Dynamic Application Loader Host Interface Service
Intel(R) Management Engine Components
Intel(R) Management Engine Driver


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Citrix\ICA Client\Receiver\AnalyticsSrv.exe 00007E64
C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfServicePlugin.exe 000023E4
C:\Program Files (x86)\Citrix\ICA Client\concentr.exe 00002D90
C:\Program Files (x86)\Citrix\ICA Client\receiver\Receiver.exe 000067D0
C:\Program Files (x86)\Citrix\ICA Client\redirector.exe 000063CC
C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe 00006818
C:\Program Files (x86)\Creative\Creative App\Creative.App.exe 00007834
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00005EE8
C:\Program Files (x86)\Microsoft\Edge\Application\pwahelper.exe 00001C18
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00007E44
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00007B40
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00006100
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000030A0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00008C08
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000040F0
C:\Program Files\OEM\Control Center\UniwillService\MyControlCenter\GamingMonitor\GameTesing.exe 00004160
C:\Program Files\OEM\Control Center\UniwillService\MyControlCenter\OSDTpDetect.exe 00004F5C
C:\Program Files\WindowsApps\5319275A.WhatsAppDesktop_2.2438.5.0_x64__cv1g1gvanyjgm\WhatsApp.exe 000014A4
C:\Program Files\WindowsApps\ControlCenter3_5.1.49.2_x64__h329z55cwnj8g\Win32\SystrayComponent.exe 00002A74
C:\Program Files\WindowsApps\Microsoft.GamingApp_2409.1001.5.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 0000331C
C:\Program Files\WindowsApps\Microsoft.WidgetsPlatformRuntime_1.4.0.0_x64__8wekyb3d8bbwe\WidgetService\WidgetService.exe 00006608
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24082.137.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 000044F0
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.24900.80.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00004390
C:\Program Files\WindowsApps\MicrosoftWindows.CrossDevice_1.24082.53.0_x64__cw5n1h2txyewy\CrossDeviceService.exe 00004A5C
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.247.364.0_x64__zpdnekdrzrea0\XboxGameBarSpotify.exe 000062B8
C:\Users\zeeqi\AppData\Local\Discord\app-1.0.9164\Discord.exe 00001784
C:\Users\zeeqi\AppData\Local\Microsoft\OneDrive\24.171.0825.0002\FileCoAuth.exe 00008790
C:\Users\zeeqi\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00004860
C:\WINDOWS\Explorer.EXE 00007430
C:\WINDOWS\System32\DriverStore\FileRepository\ipf_cpu.inf_amd64_cf5beef3831571d4\ipf_helper.exe 00008228
C:\WINDOWS\System32\LocationNotificationWindows.exe 00005AD4
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000375C
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003CF0
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00007E30
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00005018
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003D10
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003FD4
C:\WINDOWS\system32\DllHost.exe 00008D34
C:\WINDOWS\system32\backgroundTaskHost.exe 0000267C
C:\WINDOWS\system32\sihost.exe 0000579C
C:\WINDOWS\system32\svchost.exe 000027E0
C:\WINDOWS\system32\taskhostw.exe 00003340
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_18daf79b2c8abbf6\RtkAudUService64.exe 00007FAC
C:\Windows\System32\RuntimeBroker.exe 0000192C
C:\Windows\System32\SecurityHealthSystray.exe 00007384
C:\Windows\System32\SystemSettingsBroker.exe 00008348
C:\Windows\System32\oobe\UserOOBEBroker.exe 00007824
C:\Windows\System32\smartscreen.exe 000074F8


please help. Thank you.

[Hatori_Elric]

if the gpu in that laptop is overclocked at all, it can cause these kinds of errors, even if you did not overclock it yourself as ffxiv does not play well with gpu overclocking. some gpus come already overclocked, so i would check if that is the case and try to downclock it back to stock speed to see if that solves the issue.

[Larirawiel]

Uninstall Razer Synapse.


Cheers

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- Reinstall the drivers for your graphics card and sound drivers (if applicable).
- Please try adjusting/lowering the resolution.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Reinstall game

It appears that you may be using the Windows cloud program 'OneDrive', please try disabling this program as it may cause interference as it tries to sync your files.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[ZeeQin]

Thank you for the advice, ive unclocked my GPU and it was slightly better.

and i think ive found the problem, which was the temp of my GPU.

the moment it reaches 80 degrees or more. it starts to lag and error occurs.

Thank you again for the help.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We are glad to hear that you are no longer experiencing this issue. If you have any more questions or concerns, please make a new thread in the technical support forums.

This thread will be moved to "Closed Concerns”. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!