Quote Originally Posted by Titania40 View Post
From my research, while there are "defenses" against a DDOS attack, they are preformed by the ISP and not a company like SE. Even then, those defenses don't stop said attacks, merely try to mitigate some of the effects. The main defense is how you respond during and after the attack. And if your company isn't even the target of the DDOS, but merely an incidental victim due to your ISP being the actual target? Then there is literally nothing you can do beyond contacting the ISP.

So again, with that in mind... Just what do people expect Square Enix to actually do to stop all DDOS attacks on them and their ISPs?
1. Communicate with their paying customers, whom they are taking $15 a month from, and are providing an inferior, unstable service to, and either tell them "We can't fix it" or give them a timeline as to when a fix may be implemented.
2. If they *can't* do anything about it, Why not just say that? Make a lodestone post. Instead they choose to say nothing, beyond that they are "implementing countermeasures" which only makes them look worse with each passing day when nothing changes.
3. Compensate, or partially compensate everyone who has been affected by the downtimes, and unstable service.

I mean this is just BASIC customer service.

Is it my fault as a paying customer that they can't find a solution to a problem that is affecting their business? No.
Is it my fault as a paying customer that their ISP is being DDOS attacked? No.

Compensation should be owed due to the length of time these disruptions have been going on. I don't care if its because Square is the "Victim" of a DDOS attack, I don't care if its because their servers are imploding, I don't care if the sky is falling and the world is ending, they have an obligation to provide a service to their paying subscribers, and if they fail to provide that, then compensation should be owed, especially given the length of time this has been going on for.