"DDOS" for MONTHS on end with no resolution UNACCEPTABLE

[TemporalFruitsAndVeggies]

FFXIV is the only online service I use where it's a coin-flip as to whether I'll be able to stay connected for a whole hour. We've had to abandon several raid nights over the past month because too many of us are just constantly disconnecting.

[Daeriion_Aeradiir]

Wasn't this already verified on reddit that it was an issue with NTT, Hop nodes that Spectrum (least one ISP) was using? Not something that SE can directly fix anyway.

It was, but the vast majority of consumers are tech illiterate when it comes to stuff like DDoS so its easier for them to tunnel-focus SE with their hatred because its what they're directly interacting with than to do cursory research and learn how to use commands like tracert to see the truth of the situation.

Meanwhile, all SE can do is just take the brunt of the annoyed customers for something they have zero control over, while writing annoyed letters and hope NTT actually does something.

Working in IT myself, I don't envy SE's IT team atm. They're probably internally screaming they can't do anything to stop this, and throwing NTT under the bus in a public statement would likely violate some business contract they have so all they can do is post yet another 'network difficulties caused by DDoS' notification on the lodestone.

[PassinLay]

It was, but the vast majority of consumers are tech illiterate when it comes to stuff like DDoS so its easier for them to tunnel-focus SE with their hatred because its what they're directly interacting with than to do cursory research and learn how to use commands like tracert to see the truth of the situation.

Meanwhile, all SE can do is just take the brunt of the annoyed customers for something they have zero control over, while writing annoyed letters and hope NTT actually does something.

Working in IT myself, I don't envy SE's IT team atm. They're probably internally screaming they can't do anything to stop this, and throwing NTT under the bus in a public statement would likely violate some business contract they have so all they can do is post yet another 'network difficulties caused by DDoS' notification on the lodestone.

oh no the poor little square enix company, i hope they're okay with their multiple billions that they dont even invest in FFXIV at all but instead on NFT's and terrible flop projects like Forspoken etc.

[Eyrilona]

oh no the poor little square enix company, i hope they're okay with their multiple billions that they dont even invest in FFXIV at all but instead on NFT's and terrible flop projects like Forspoken etc.

Whether you agree or disagree with the rest of a company's policies and products, blaming them for the NTT situation that legitimately isn't their fault nor something they have any power to do anything about, is just wasting time, forum space, and tars far more legitimate concerns with the brush of 'the community being unreasonable'. So please stop.

[lolnotacat]

Whether you agree or disagree with the rest of a company's policies and products, blaming them for the NTT situation that legitimately isn't their fault nor something they have any power to do anything about, is just wasting time, forum space, and tars far more legitimate concerns with the brush of 'the community being unreasonable'. So please stop.

I'd agree with you if this was the first or second time NTT has caused issues but we've been dealing with NTT nodes for years, it's just come to a bit of a head with the DDOSing. I work for another game company and if any service provider we were contracted with was causing us as much issue as NTT causes, we'd have dropped them ages ago.

[caffe_macchiato]

Meanwhile, all SE can do is just take the brunt of the annoyed customers for something they have zero control over, while writing annoyed letters and hope NTT actually does something.

Whether you agree or disagree with the rest of a company's policies and products, blaming them for the NTT situation that legitimately isn't their fault nor something they have any power to do anything about, is just wasting time, forum space, and tars far more legitimate concerns with the brush of 'the community being unreasonable'. So please stop.

That's so sad, I wish there was a competitor to NTT so not every MMO had to rely on them. I mean, I'm sure WoW is getting hit with all these DDOS attacks too, right?

[Eyrilona]

I'd agree with you if this was the first or second time NTT has caused issues but we've been dealing with NTT nodes for years, it's just come to a bit of a head with the DDOSing. I work for another game company and if any service provider we were contracted with was causing us as much issue as NTT causes, we'd have dropped them ages ago.

That's so sad, I wish there was a competitor to NTT so not every MMO had to rely on them. I mean, I'm sure WoW is getting hit with all these DDOS attacks too, right?

I agree with you on that point, but with how contracts work -- especially in how the Japanese deal with them -- I am going to say this becomes SE's problem only on the timescale on which it is realistic they could have looked for a different party to take over the NTT contract. A few months of network issues on one node feels like a very long time to us as consumers, and I understand the anger, but in terms of obligatory contract periods and new negotiations, if an alternative provider can even be found at all, you can get almost nothing done in a few months. If this goes on a full year though, then yes I will say it has become an SE problem.

[AnimalsALot]

Whether you agree or disagree with the rest of a company's policies and products, blaming them for the NTT situation that legitimately isn't their fault nor something they have any power to do anything about, is just wasting time, forum space, and tars far more legitimate concerns with the brush of 'the community being unreasonable'. So please stop.

They literally swapped to NTT because it was cheaper. NA FF14 wasn't on NTT in HW.

[Eyrilona]

They literally swapped to NTT because it was cheaper. NA FF14 wasn't on NTT in HW.

Yes, so both they and you already know how much work and time is involved with making such a provider switch.

Things that could help:
Showing that we players know what is up and urging SE to put every pressure they can on NTT to get the problem fixed a.s.a.p.

Things that will not help:
Foaming at the mouth, getting openly hostile and posting about how SE just sucks. That just drives them into PR face-saving mode against the player base instead of acting on behalf of it.

Unless you prefer relationships between the dev team and the players to be defined through hostility, a fine tradition that has destroyed game after game.

[PassinLay]

Yes, so both they and you already know how much work and time is involved with making such a provider switch.

Things that could help:
Showing that we players know what is up and urging SE to put every pressure they can on NTT to get the problem fixed a.s.a.p.

Things that will not help:
Foaming at the mouth, getting openly hostile and posting about how SE just sucks. That just drives them into PR face-saving mode against the player base instead of acting on behalf of it.

Unless you prefer relationships between the dev team and the players to be defined through hostility, a fine tradition that has destroyed game after game.

yeah surely being "nice" works very well, just like the borked models for certain races, the ruined areas thanks to the graphical "update", boring jobs especially healers, vieras and hrothgars hats (it's been 5 years !) , restricted travel for absolutely no reason as we are already back to pre-DT population levels, amongst a lot of other things.

Surely being nice has worked very well for the community, we are getting absolutely nothing at all because this community is already too nice, they never hold the devs accountable for anything.