Games closes after I select a character

[Bruiser]

The game has been fine on this machine since before EW. I just involuntarily got switched to a new virus protection that deleted my install. Re-installed game messed with virus software. When I run the game it logs in fine but as soon as I select a character to play the game closes. No error codes, nothing just shuts down. I have the launcher and game files installed on my D: drive as my C: drive is pretty small (only 112G left after OS instillation) there is still a FF14 folder on the C: drive but I have been running this way since 2020.

Any help would be greatly apricated

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure both the game and Steam are installed on same drive)
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.

Additionally there may be a permissions issue occurring. Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now.

Should the issue persist, please try disabling your anti-virus/firewall temporarily and/or create an exception for FINAL FANTASY XIV.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!