FFXIV Crashing Entire PC, Forcing Hard Shutdown

[Pharmockery]

Hi all, hope someone can help

In the last couple of days, I've had a bizarre problem. At a random time during play, FFXIV will crash my entire PC. It occurs when I tab out, and causes the PC to freeze. Input still works, but the display does not update at all. For example, I can type to my friend on Discord, but the display will not show the messages I have been sending (confirmed sending on a seperate device).

Most intriguing, it prevents Windows from restarting or shutting down safely, forcing me to do a hard shut down using the power button. (aka suffocating it with a pillow as a mercy kill).

I haven't been able to look at any error reports yet.

I have started a reinstall, but my internet is garbage tonight so the download is taking a while. In this time though, the error hasn't occured at all despite doing all the other things I was doing as well, so I'm fairly confident it's ffxiv.

I have updated my PC and my graphics drivers.

Here is a copy of my System Information from Steam, which I use to launch the launcher.

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 9 5900X 12-Core Processor
CPU Family: 0x19
CPU Model: 0x21
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3693 MHz
24 logical processors
12 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce RTX 3080
DirectX Driver Name: nvldumd.dll
Driver Version: 32.0.15.6109
DirectX Driver Version: 32.0.15.6109
Driver Date: 9 5 2024
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce RTX 3080
VendorID: 0x10de
DeviceID: 0x2206
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 18.78" x 10.55" (21.54" diag), 47.7cm x 26.8cm (54.7cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 10239 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (Realtek High Definiti
Memory:
RAM: 32683 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 6198965 MB
Largest Free Hard Disk Block: 3764887 MB
OS Install Date: Jun 01 2021
Game Controller: None detected
MAC Address hash: b87ae5731b51a075819d6da9b5c9813c281f6106
Storage:
Disk serial number hash: cb76b615
Number of SSDs: 2
SSD sizes: 2000G,500G
Number of HDDs: 1
HDD sizes: 4000G
Number of removable drives: 0

[Larirawiel]

Try following:

1. download Hwinfo: https://www.hwinfo.com/download/
2. start it with "Sensors only"
3. Create a log. There are buttons in the bottom of the window.
4. play so for 20 minutes or until the game crashes.
5. upload the log somewhere so i can look into it. You can also zip it if it gets too big.


Cheers

[Pharmockery]

Slight update:

Good news! It's not ffxiv.

Bad news! It's my entire PC. Thanks for the help anyway!

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We are glad to hear that the issue did not stem from FINAL FANTASY XIV. In the mean time, if you have any more questions or concerns with regards to FINAL FANTASY XIV please make a new thread in the technical support forums.

This thread will be moved to "Closed Concerns”. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!