Dawntrail difficulty

[Sensui]

I an my wife been playing FFXIV for ten years and never had any problems progressing even though we are casual gamers. But Dawntrail we both have been having difficulty in progressing through MSQ, I am aware that Yoshida said that gamers enjoy the difficulty but that generalism just isn't true with casual gamers. Therefore we can't proceed through the MSQ and if it is true for us two then it would be true for others. Please fix this we both tried many times and can't progress so something is truely wrong, stands to reason this would become a stumbling block for many and would make FFXIV for hardcore gamers only subscriptions will suffer, as for me and bd my wife continuing to be subscibers will be depenant on any fix to this.

Please elaborate.