[Graphics] Abnormal shadows on face in certain conditions Female Au Ra Face 4

Date & Time: Sept 13 2024 1:15am EDT
Frequency: Under certain lighting conditions in open world
World name: Ultros
Character name: female au ra face 4 (likely occurs on other races/faces as well)
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: any
Party or solo: any
In-game time: 10:26pm, clear skies
Area and coordinates: old gridania, x 14.5, y 8.8
Housing: N/A

Description:
For female Au Ra face 4, the shadows on the face look unbalanced. there is ambient lighting all around but a majority of the face is shadowed, except a few small areas that are very highlighted such as nose, cheeks, lower lash line, and one bright line between the lips.


the screenshot i have posted is one example where this is very persistent and visible, but this effect also happens in other open world areas and under various lighting conditions.


based on my observations, this tends to occur inside buildings or when there is directional lighting from above.

While i have observed this issue on Female Au Ra face 4, since this is likely related to lighting/rendering, i suggest for the team to review this on other races/faces.

Below I have listed steps and provided an example screenshot from an area in old gridania where this issue occurs very visibly and persistently.

Steps:
1. Launch the game with a female Au Ra, face 4 character
2. navigate to old gridania, coordinates x 14.5, y 8.8
3. turn character to face the camera
4. in the screenshot, the character is facing north.
5. observe the shadows/lighting around the face, it looks very abnormal/distorted due to the shadows covering most of the face despite ambient lighting all around. only a few small areas are highlighted
such as the nose, cheek bones, lower lashline and there's a bright line between the upper and lower lip, but the rest of the lips are shadowed.

screenshot:
https://ibb.co/4Kf5hYB

additional information:
this issue occurs regardless of character lighting or gamma correction. i have tested this with character lighting at 0, 30 and 100; and i also tested this with gamma correction at 0, 30 and 100; this effect still persists


as far as i can recall, similar lighting issues existed prior to the graphics update in 7.0, and after the 7.0 update this issue continues to occur.

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 5 7600 6-Core Processor (12 CPUs), ~3.8GHz
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SYSTEM_BIOS 2.02
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SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 446.266GB SYSTEM_FREEDISC_SPACE 276.425GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.461GB SYSTEM_FREEDISC_SPACE 499.508GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060
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SYSTEM_GRAPHICS_DRIVER_DATE 6/24/2024 20:00:00
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SYSTEM_GRAPHICS_DRIVER_DATE 1/10/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

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SYSTEM_SOUND Speakers (Realtek(R) Audio)
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