Minor directX 11 error when shutting down the game

[KumaYasha]

Alright so When I shutdown the game of late I get this Error for 14's DX11.

Now I did just Swap/upgrade my Laptops Ram from a set of Samsung 2x8gb ram cards it came with to 2x16gb Kingston Fury ram cards.

My first question before I start a lot of uninstalling and reinstalling is this likely cause of my new ram? or does the code point to something else? the pop up only happens when I shutdown the Game and think I may be seeing some ram use build up overtime, but I don't know if it's 14 or junk windows 11.

https://1drv.ms/i/c/85c98d39dbe84834...yIGtw?e=lvZ6kL


--------------------------------------------------------------------------------------------------
System info:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\alpha\Documents
FINAL FANTASY XIV Online C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online
Immerse Gamepack FINAL FANTASY XIV Edition version 2.2.0.0 C:\Program Files\Embody\Immerse Gamepack FINAL FANTASY XIV Edition\
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 7 7735HS with Radeon Graphics (16 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS FA617NT.416
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 31992.469MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 46328.469MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 449.584GB SYSTEM_FREEDISC_SPACE 243.533GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1323.016GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 7700S
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x7480)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8127.195 MB
SYSTEM_GRAPHICS_SHARED_VRAM 15996.234 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0404357.inf_amd64_ced13945613a4ae2\B404330\amdxn64.dll,C:\Windows\System32\DriverStore\FileRepository\u0404357.inf_amd64_ced13945613a4ae2\B404330\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0404357.inf_amd64_ced13945613a4ae2\B404330\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0404357.inf_amd64_ced13945613a4ae2\B404330\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.24022.7002
SYSTEM_GRAPHICS_DRIVER_DATE 6/16/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 7700S
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x7480)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8127.195 MB
SYSTEM_GRAPHICS_SHARED_VRAM 15996.234 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0404357.inf_amd64_ced13945613a4ae2\B404330\amdxn64.dll,C:\Windows\System32\DriverStore\FileRepository\u0404357.inf_amd64_ced13945613a4ae2\B404330\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0404357.inf_amd64_ced13945613a4ae2\B404330\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0404357.inf_amd64_ced13945613a4ae2\B404330\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.24022.7002
SYSTEM_GRAPHICS_DRIVER_DATE 6/16/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon(TM) Graphics
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x1681)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 16482 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0404357.inf_amd64_ced13945613a4ae2\B404330\amdxn64.dll,C:\Windows\System32\DriverStore\FileRepository\u0404357.inf_amd64_ced13945613a4ae2\B404330\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0404357.inf_amd64_ced13945613a4ae2\B404330\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0404357.inf_amd64_ced13945613a4ae2\B404330\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.24022.7002
SYSTEM_GRAPHICS_DRIVER_DATE 6/16/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND 2 - UG32 (2- AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {5471E910-5B7C-4DC3-B7F8-80B6B10041F3}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.30
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/26/2023 20:00:00
SYSTEM_SOUND Headphones (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {DD87F73E-4DE2-4692-A7E4-E7506C0734CD}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9611.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/27/2023 20:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {B7A03244-2D00-47D9-8A04-BDFD12CB96BF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9611.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/27/2023 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3CEF8AF0-4595-11EF-8003444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E8A05500-4595-11EF-800F444553540000}
SYSTEM_INPUT_NAME Logitech Download Assistant
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3CEFD910-4595-11EF-8008444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3CF09C60-4595-11EF-800B444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3CEFD910-4595-11EF-8009444553540000}
SYSTEM_INPUT_NAME 2.4G Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3CF09C60-4595-11EF-800C444553540000}
SYSTEM_INPUT_NAME 2.4G Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1CC813E0-4596-11EF-8010444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {3CF09C60-4595-11EF-800D444553540000}
SYSTEM_INPUT_NAME 2.4G Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread and 12 more pages - Personal - Microsoft​ Edge
Other Pictures - File Explorer
ARMOURY CRATE
AsHotplugCtrl
Settings
Settings
AsHDRControl


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Steam
GameSDK Service
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.40.33810
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
AURA lighting effect add-on
ASUS Aac_NBDT HAL
Microsoft .NET Runtime - 6.0.16 (x64)
ASUS Framework Service
AURA Service
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.40.33810
AURA Service
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.40.33810
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.40.33810
GameSDK Service
ASUS Smart Display Control
ASUS Ambient HAL
ASUS Update Helper
AI Noise Cancelation Audio Software
ASUS Aac_GmAcc HAL
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Aura Wallpaper HTML
BlueStacks App Player
CPUID CPU-Z 2.10
Microsoft 365 - en-us
Microsoft OneDrive
Microsoft OneNote - en-us
FINAL FANTASY VI
FINAL FANTASY XIV Online
ARMOURY CRATE Service
ASUS Aac_NBDT HAL
ASUS Monitor Control
ASUS Hotplug Controller
Microsoft .NET Host - 6.0.16 (x64)
ROG Live Service
ASUS Ambient HAL
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.40.33810
Logi Options+
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ASUS Aac_GmAcc HAL
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Aura Wallpaper Service
Immerse Gamepack FINAL FANTASY XIV Edition version 2.2.0.0
Microsoft .NET Host FX Resolver - 6.0.16 (x64)
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.40.33810
AURA lighting effect add-on x64
Microsoft Update Health Tools
Microsoft .NET Runtime - 6.0.16 (x64)
ASUS Aura SDK


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\ArmouryDevice\asus_framework.exe 00024BE0
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\128.0.2739.67\msedgewebview2.exe 00024168
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 0001EB88
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00024F44
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0001E674
C:\Program Files (x86)\Steam\steam.exe 000247B8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher64.exe 000251E8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00024FA8
C:\Program Files\ASUS\AacAmbientHal\AacAmbientLighting.exe 0002493C
C:\Program Files\LogiOptionsPlus\logi_ai_prompt_builder\LogiAiPromptBuilder.exe 000200EC
C:\Program Files\LogiOptionsPlus\logioptionsplus_agent.exe 0000CABC
C:\Program Files\WindowsApps\AdvancedMicroDevicesInc-2.AMDRadeonSoftware_10.23.40021.0_x64__0a9344xs7nr4m\radeonsoftware\AMDRSServ.exe 0001ED48
C:\Program Files\WindowsApps\AdvancedMicroDevicesInc-2.AMDRadeonSoftware_10.23.40021.0_x64__0a9344xs7nr4m\radeonsoftware\AMDRSSrcExt.exe 00022B78
C:\Program Files\WindowsApps\AdvancedMicroDevicesInc-2.AMDRadeonSoftware_10.23.40021.0_x64__0a9344xs7nr4m\radeonsoftware\PresentMon-x64.exe 00022B34
C:\Program Files\WindowsApps\AdvancedMicroDevicesInc-2.AMDRadeonSoftware_10.23.40021.0_x64__0a9344xs7nr4m\radeonsoftware\RadeonSoftware.exe 00022E44
C:\Program Files\WindowsApps\AdvancedMicroDevicesInc-2.AMDRadeonSoftware_10.23.40021.0_x64__0a9344xs7nr4m\radeonsoftware\amdow.exe 00022964
C:\Program Files\WindowsApps\AdvancedMicroDevicesInc-2.AMDRadeonSoftware_10.23.40021.0_x64__0a9344xs7nr4m\radeonsoftware\cncmd.exe 00010A9C
C:\Program Files\WindowsApps\B9ECED6F.ArmouryCrate_5.9.4.0_x64__qmba6cd70vzyy\ArmouryCrate.exe 0001006C
C:\Program Files\WindowsApps\Microsoft.GamingApp_2408.1001.14.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 000240B0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24081.95.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 0001DD24
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.24900.10.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00006FD8
C:\Windows\Explorer.EXE 0001CDDC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0001E10C
C:\Windows\System32\ASUSACCI\ACCIMonitor.exe 000242B0
C:\Windows\System32\DataExchangeHost.exe 0002537C
C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_dce8906ce88264fa\ASUSOptimization\AsusOptimizationStartupTask.exe 00021378
C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_dce8906ce88264fa\ASUSSoftwareManager\AsusSupportService.exe 000215B8
C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_dce8906ce88264fa\ASUSSystemAnalysis\AsusSystemAnalysis.exe 0000A8DC
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_9d3a92437ffb40b7\RtkAudUService64.exe 0001ECD0
C:\Windows\System32\LocationNotificationWindows.exe 00022108
C:\Windows\System32\RuntimeBroker.exe 0001C780
C:\Windows\System32\SecurityHealthSystray.exe 0001B720
C:\Windows\System32\oobe\UserOOBEBroker.exe 0002475C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0001BB24
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000FEFC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 0001E468
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0001E33C
C:\Windows\system32\ApplicationFrameHost.exe 0001AB58
C:\Windows\system32\DllHost.exe 000217AC
C:\Windows\system32\backgroundTaskHost.exe 0002454C
C:\Windows\system32\conhost.exe 0001E9FC
C:\Windows\system32\sihost.exe 000237D8
C:\Windows\system32\svchost.exe 0001E95C
C:\Windows\system32\taskhostw.exe 00011520
C:\Windows\system32\wbem\unsecapp.exe 0000F9D4

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable). After reviewing the System Report, it appears that the GPU [AMD Radeon RX 7700S] driver was last updated on [6/16/2024]. Please note at this time a newer version should be available.

- Please try adjusting/lowering the resolution.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure both the game and Steam are installed on same drive)
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Verify installation files (Steam)
- Reinstall game (If steam version, try uninstalling and reinstalling both the game and Steam)

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!