"That was never in their plans. They did not have staff assigned to create it or time budgeted for it.

It was a small group of players who decided that visible headgear was mandatory and to please them, related tasks have to be rushed or put on the back burner like the graphical update since those tasks are going to be using some of the same team members."

A small group of players? No. That's just a blatant lie, and I am not going to argue with you about it.

But the devs were wrong to make a race without the same functions available as the rest of the races, plain and simple. If they had done ANY market research or taken in player feedback about it they would have found that the amount of people who would not want that limitation OVERWHELMING. But they didn't do their homework. It's something I've notice a lot of game companies not doing these days and it's really sad to see things blow up in their face whne it was really predictable what would happen.