Off topic, I was often cancelling my ff11 account to stop playing for some period of time, and then losing my ID etc, and Playonline fixed my problems every time. I really liked them. My friend tried to do one thing, cancel his account before he got charged for another month, and found it terribly difficult and frustrating... Sometimes these things are aggravated by people who go into them with a negative mindset. At the same time maybe positive minded people are more likely to look on the episode as a more pleasant experience... bah Everything is relative right? :P

But I really only spent 2 days trying to get my lost ID back with minimal customer information at hand. First day was to find out that chat help was closed and second day was to use it at its appropriate time.