Quote Originally Posted by Inzoum View Post
No, I agree, this is uncommon. I've been struggling for months trying to get billing issues sorting out without success. See, I pay with my credit card for my account and my wife's account, and INVARIABLY, each month, one of the two accounts hasa billing failure. Each. Month.

- Square Enix says my credit card company is blocking the transaction
- Credit card company says they're not blocking anything, no "red flag" was raised by the system at any moment, and all transactions from Square Enix went through smootly. If any transactions didn't go through, then it's likely they never even received the transaction request from Square Enix in the first place
- I explain this to SE, I get some apologies and a message stating they'll escalate the issue higher up and my ticket gets closed
- PROBLEM NOT RESOLVED.

They're really just tossing the ball at each other and no one wants to give me any details regarding the specific circumstances of the repeated transaction failures.

I'm a middle man between two teenagers insisting the other one started it. It's unacceptable and unprofessional.
Generally speaking SE support is pretty good. But their billing department is bad. I can't get my credit card through and I'm gonna have to renew my subscription a month before the servers go down and all their other options are a hassle.