Gong Cha Promo redeem failure

[Orphios]

Attempted to redeem a promo code for the Gong Cha promo. Card states it is good until Sept. 4. It is Sept. 4, but the redeem.finalfantasyxiv.com site where you enter the code on the card says the promotion has ended.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is North American in region, we advise to contact the North American Support Center. This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center or Game Masters is necessary to resolve the issue.

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