The way YoshiP is addressing the criticism is such a blatant deflection that it's insulting the intelligence of the player base like we don't know what they're doing. By saying that the issue was with "how" this was done or "how" they approached that thing, he is asserting as a basis of fact that the story was high production and well-written to begin with, and that certain elements of the story caused the backlash as opposed to the quality of the writing.

I think he is saying these statements publicly because SE is shaky rn and they don't want to cause an investor panic. But dear god if he actually believes what he's saying then I have no faith in the future of this game's story and will just pray that the game keeps delivering in the content department.