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  1. #1
    Player
    shirouda's Avatar
    Join Date
    Sep 2024
    Posts
    1
    Character
    Nahlia Miraneh
    World
    Spriggan
    Main Class
    Red Mage Lv 100

    Yet another Fatal DirectX Error 11000002

    So yeah, what it says on the title. I was able to play Dawntrail and the raids without any issue until recently. It used to take a while for the error to show up but now it only takes a few minutes of gameplay.
    I use the launcher btw.

    Things that I've done according to what I've seen online:
    -Update my drivers
    -Reinstall the game
    -Disable onedrive and overlays
    -Play in borderless window and fullscreen
    -Check if my pc is overheating (it's not)
    -Perform a clean boot


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\andre\Documents
    FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 11 Pro 64 bits (6.2, compilación 9200) (22621.ni_release.220506-1250)
    SYSTEM_CPU Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz (4 CPUs), ~3.0GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS O2TKT29A
    SYSTEM_LANGUAGE español (configuración regional: español)
    SYSTEM_MEMORY 16291.551MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 17699.551MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.696GB SYSTEM_FREEDISC_SPACE 452.522GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 901.023GB SYSTEM_FREEDISC_SPACE 280.711GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) HD Graphics 630
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY5
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8145.775 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f42d50ef4c9376ba\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f42d50ef4c9376ba\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f42d50ef4c9376ba\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f42d50ef4c9376ba\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0101.2115
    SYSTEM_GRAPHICS_DRIVER_DATE 11/16/2022 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 10108 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvlei.inf_amd64_2d5fef2d417ed61b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlei.inf_amd64_2d5fef2d417ed61b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlei.inf_amd64_2d5fef2d417ed61b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlei.inf_amd64_2d5fef2d417ed61b\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.6094
    SYSTEM_GRAPHICS_DRIVER_DATE 8/14/2024 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Altavoces (PRO X Wireless Gaming Headset)
    SYSTEM_SOUND_DEVICE_ID {07CB8FE3-901B-4EA0-9950-FBA7025C2810}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.3958
    SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
    SYSTEM_SOUND_DRIVER_DATE 7/19/2024 01:00:00
    SYSTEM_SOUND OMEN by HP 25 (Sonido Intel(R) para pantallas)
    SYSTEM_SOUND_DEVICE_ID {4F500277-0E7F-4EED-B5D1-FF1128571D0D}
    SYSTEM_SOUND_DEVICE_NAME IntcDAud.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.27.0.12
    SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
    SYSTEM_SOUND_DRIVER_DATE 11/21/2021 01:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Teclado
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C06DF8D0-62FB-11EE-8001444553540000}
    SYSTEM_INPUT_NAME PRO X Wireless Gaming Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {56F4FBE0-46DC-11EF-8006444553540000}
    SYSTEM_INPUT_NAME Wacom Tablet
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C07BB470-62FB-11EE-8002444553540000}
    SYSTEM_INPUT_NAME PRO X Wireless Gaming Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {56F54A00-46DC-11EF-8009444553540000}
    SYSTEM_INPUT_NAME Wacom Tablet
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 11 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {56F57110-46DC-11EF-800B444553540000}
    SYSTEM_INPUT_NAME Wacom Tablet
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C07C0290-62FB-11EE-8004444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C07C29A0-62FB-11EE-8005444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C07C50B0-62FB-11EE-8006444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C07C77C0-62FB-11EE-8007444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    *Nuevo Documento de texto.txt: Bloc de notas
    Configuración
    Configuración
    Experiencia de entrada de Windows
    Technical Support - Google Chrome


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Driver Booster 11
    Google Chrome
    Microsoft Edge
    Microsoft Edge Update
    WebView2 Runtime de Microsoft Edge
    Steam
    WebTablet FB Plugin 32 bit
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.40.33810
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
    CLIP STUDIO PAINT 2.0.6
    FINAL FANTASY XIV ONLINE
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.40.33810
    The Sims™ 4
    CLIP STUDIO 2.0.6
    Software Intel® PROSet/Wireless
    Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.40.33810
    Microsoft Visual C++ 2022 X86 Additional Runtime - 14.40.33810
    Gyazo 5.6.0.0
    Teams Machine-Wide Installer
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
    EA app
    Corsair Headset Software
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
    Adobe Refresh Manager
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Windows Desktop Runtime - 6.0.11 (x64)
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
    Dragon Age™: Inquisition
    Instalador DNIeRemote
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    AutoFirma
    Configurador FNMT
    Mozilla Firefox (x64 es-ES)
    Mozilla Maintenance Service
    Microsoft 365 Apps for Enterprise - de-de
    Microsoft 365 Apps for enterprise - en-us
    Microsoft 365 Apps for enterprise - en-us.proof
    Aplicaciones de Microsoft 365 para empresas - es-es
    Aplicaciones de Microsoft 365 para empresas - es-es.proof
    Microsoft OneDrive
    Wacom
    Microsoft Project - de-de
    Microsoft Project - en-us
    Microsoft Project - en-us.proof
    Microsoft Project - es-es
    Microsoft Project - es-es.proof
    Baldur's Gate 3
    Tavern Talk
    A Date with Death
    Microsoft Visio - de-de
    Microsoft Visio - en-us
    Microsoft Visio - en-us.proof
    Microsoft Visio - es-es
    Microsoft Visio - es-es.proof
    VLC media player
    Tableta Wacom
    WebTablet FB Plugin 64 bit
    WinRAR 6.23 (64-bit)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    DNIeRemoteSetup
    Microsoft Visual C++ 2022 X64 Additional Runtime - 14.40.33810
    Microsoft .NET Host FX Resolver - 6.0.11 (x64)
    Intel® PROSet/Wireless WiFi Software
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Office 16 Click-to-Run Localization Component
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
    Microsoft Windows Desktop Runtime - 6.0.11 (x64)
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Teams Meeting Add-in for Microsoft Office
    Corsair iCUE5 Software
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
    Adobe Acrobat (64-bit)
    NVIDIA Controlador de gráficos 560.94
    Aplicación de NVIDIA 10.0.2.210
    NVIDIA MessageBus 3 for NvApp
    NVIDIA Backend
    NvCpl
    NVIDIA Software del sistema PhysX 9.23.1019
    NVIDIA FrameView SDK 1.4.10316.34570960
    NVIDIA Controlador de audio HD 1.4.0.1
    NVIDIA Install Application
    NVIDIA Container
    NVIDIA LocalSystem Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA NvDLISR
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    Nvidia Share
    NVIDIA ShadowPlay 10.0.2.210
    NVIDIA Virtual Audio 4.65.0.3
    Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.40.33810
    Microsoft .NET Host - 6.0.11 (x64)
    EA app
    Microsoft .NET Runtime - 6.0.11 (x64)
    Microsoft Update Health Tools


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Corsair\Corsair Headset Software\HeadsetControlPanel.exe 000020EC
    C:\Program Files (x86)\Gyazo\GyStation.exe 00003218
    C:\Program Files (x86)\Gyazo\GyazoVideoCore.exe 000032E8
    C:\Program Files (x86)\Microsoft\EdgeWebView\Application\128.0.2739.54\msedgewebview2.exe 000021F0
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 000043F4
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000043D0
    C:\Program Files\Google\Chrome\Application\chrome.exe 000024A4
    C:\Program Files\Microsoft Office\Root\Office16\SDXHelper.exe 00002A60
    C:\Program Files\Microsoft OneDrive\24.161.0811.0001\FileCoAuth.exe 00000968
    C:\Program Files\Microsoft OneDrive\OneDrive.exe 000030CC
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001F00
    C:\Program Files\Tablet\Pen\Pen_TabletUser.exe 0000219C
    C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00001FA4
    C:\Program Files\Tablet\Wacom\Wacom_UpdateUtil.exe 00001598
    C:\Program Files\WindowsApps\MSTeams_24193.1805.3040.8975_x64__8wekyb3d8bbwe\ms-teamsupdate.exe 0000383C
    C:\Program Files\WindowsApps\Microsoft.GamingApp_2408.1001.14.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 00002BE8
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.127.3200.0_x64__kzf8qxf38zg5c\Skype\Skype.exe 00003628
    C:\Program Files\WindowsApps\Microsoft.WindowsNotepad_11.2406.9.0_x64__8wekyb3d8bbwe\Notepad\Notepad.exe 00004238
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24081.89.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00000974
    C:\Program Files\WindowsApps\MicrosoftTeams_24232.303.3082.1613_x64__8wekyb3d8bbwe\msteamsupdate.exe 00003180
    C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.18500.10.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00001C44
    C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.18500.10.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 000026AC
    C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.245.454.0_x64__zpdnekdrzrea0\XboxGameBarSpotify.exe 0000288C
    C:\Users\andre\AppData\Local\FluxSoftware\Flux\flux.exe 000031D0
    C:\Windows\Explorer.EXE 00002138
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003878
    C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_98728bfffafc23c2\igfxEM.exe 00001F60
    C:\Windows\System32\RuntimeBroker.exe 00002D04
    C:\Windows\System32\SecurityHealthSystray.exe 00002C18
    C:\Windows\System32\oobe\UserOOBEBroker.exe 000036B0
    C:\Windows\System32\smartscreen.exe 000009E8
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002CDC
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002028
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 000020E4
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 000018F8
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002E60
    C:\Windows\system32\ApplicationFrameHost.exe 00003BBC
    C:\Windows\system32\backgroundTaskHost.exe 0000283C
    C:\Windows\system32\sihost.exe 00001F24
    C:\Windows\system32\svchost.exe 000018C8
    C:\Windows\system32\taskhostw.exe 00001A50
    D:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001280
    D:\Program Files (x86)\Steam\steam.exe 000031B0
    (0)
    Last edited by shirouda; 09-03-2024 at 12:20 AM.

  2. #2
    Player
    Darkstride's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    1,600
    Character
    Ruin Darkstride
    World
    Excalibur
    Main Class
    Sage Lv 100
    1 thing I always suggest trying is to slightly underclock your GPU and/or CPU. For some reason, XIV randomly gets upset at any degree over overclocking (even if it's factory). All of the times I've had major crashes, I've fixed it with an underclock. I changed GPUs and forgot, and crashing started again. It's worth a shot.
    (0)

  3. #3
    Player
    Greyhawk's Avatar
    Join Date
    Aug 2013
    Posts
    651
    Character
    Coven Whitewolf
    World
    Hyperion
    Main Class
    Sage Lv 100
    Are you sure your game isn't trying to use your Intel card? You have two video cards listed, and I'm assuming one is on the mainboard (Intel).
    (0)

  4. #4
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    879
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums. Upon further review, it appears that your CPU [Intel(R) Core(TM) i5-7400 CPU] may fail to meet the minimum requirements for FINAL FANTASY XIV [Intel® Core™ i7-7700] as outlined here: https://na.finalfantasyxiv.com/system_requirements/

    Unfortunately as your CPU does not meet the minimum system requirements we are unable to guarantee that it will be able to run FINAL FANTASY XIV, as an additional note it also appears that your GPU [NVIDIA GeForce GTX 1050] may also fall under the recommended requirement [NVIDIA® Geforce® RTX 2060]. If you haven't already, we would suggest trying to lower the overall in-game settings.

    If you would like to attempt general troubleshooting with the above information in mind, please try the following:
    - Update and reinstall the drivers for your graphics card and sound drivers (if applicable). It appears that your GPU driver was last updated on [8/14/2024], at this time a newer version should be available.

    - Limit in-game FPS.
    - Please try adjusting/lowering the resolution.
    - Please try running the game as an administrator.
    - Please be sure that Final Fantasy XIV is installed to the C: Drive. If you have multiple drives you may try installing onto a different drive.
    - Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
    - Make sure that the Windows OS is fully updated.
    - Reinstall game

    We hope this information is helpful. Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!
    (0)

  5. #5
    Player
    NightHour's Avatar
    Join Date
    Oct 2021
    Posts
    300
    Character
    Night Hour
    World
    Odin
    Main Class
    Dancer Lv 100
    Quote Originally Posted by Darkstride View Post
    1 thing I always suggest trying is to slightly underclock your GPU and/or CPU. For some reason, XIV randomly gets upset at any degree over overclocking (even if it's factory). All of the times I've had major crashes, I've fixed it with an underclock. I changed GPUs and forgot, and crashing started again. It's worth a shot.
    That's not entirely true.

    My RX 7900 XT is overclocked @ 3000mhz core, 2750 mhz memory and +10% power and I'm fine.
    (0)

  6. #6
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    879
    Good morning! Thank you for visiting the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.

    Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!
    (0)