You'd be surprised to see how smooth is player support when you're actually showing a bit of democracy and transparency in the process. The loyalty it generates for being genuine, especially in modern gaming, can be astounding, and in fact I'd argue that's why Yoshida and his team have always been avidly praised by everybody for their candor and honesty when talking about literally everything. There is a reason CBU 3 has a cult following within the playerbase.

I just feel this is slowly getting eroded when it comes to job design, because if you specifically mention it, then suddenly the view of the dev team has shifted there quite dramatically, and they're aware of it.