Account Action Review system is flawed. Where is the customer support?

[Archeron]

I'm not one to give sympathy to anyone who is sitting around in PvP matches deliberately participating poorly. To get banned for this means you had to really stand out. So why don't you explain how exactly you participate in Frontlines matches and don't don't give us vague information like "I play in a way I enjoy", because that can mean anything, and your interpretation of it being "Beneficial to the team" is also subjective. The GM's hardly EVER take action in this game especially with PvP reports.

[VoidsentStatus]

I’m still playing the match and participating in a way that “I” enjoy and still benefits the team. What “behavior” are you referring to exactly?

No, the game automatically kicks you out if you’re AFK for two minutes. Obviously I’m playing the match. Sometimes, I’ll camp nodes until they spawn and snipe, just run around and do that. I’ve won matches before this way. I’m not always chasing kills.

The GM's flat out told you you don't have enough points. From what I was told, GM's are not able to watch matches directly, but they can pull up scorecards. That means your damage output, damage taken, healing output, kill contribution etc. were ridiculously in the outlier bottom and they cannot verify anything other than you walking around bare minimum, in no significant combat throughout the match. Your playstyle is not team orientated, your playstyle is not scalable to something everyone in the match is able to do, a GM is not able to easily verify the intentions of said action, and your team is getting trashed on during that time period. From what I had heard from people who play the higher population maps instead of CC, battle high is some concept that increases damage over time after getting kills, which allows for massive comebacks due to steamrolling last minute to be possible if a team spends all day only capping and not fighting. If their description to me is even remotely accurate, you indirectly griefed your team by not working on the same plan that they were. And that would be unccoperative behavior as a minimum. Your playstyle also borders on lethargic resemblance. You are at the mercy of your teammates because a GM cannot verify your playstyle or whether it's even the correct choice in a given match. If you got reported several times, you were pissing off several people, who likely either lost or had to carry you in their head. You're in a scuffed situation, just play with your team.

[Raven2014]

No, the game automatically kicks you out if you’re AFK for two minutes. Obviously I’m playing the match.

I didn't say you were AFKing, but if I'm being honest what you describe as your "play style" pretty much sounds like ... botting. Am I accusing you of botting? No. But ... earning no point in 12 min? Common, at that point your team is probably better served if you actually were botting.

I’m not the best at PvP and that stresses me out.

Than you shouldn't play it tbh. You're being stressed out isn't a good reason to burden other people. Just like no one can tell 7 other people "I'm not good with mechanic so you need to carry me through savage because my playstyle".

My point is there is not a requirement to play any specific way or to earn a minimum amount of participation points.

And my point is they don't need to be that specific, because it's impossible for them to list all out possible scenario. Your so call "play style" probably fell under the "adding the enemies" (by not contributing to your team) and Lethargic behavior and that's considered to be against the ToS.

I’ve been playing the same way for ten years and it’s only just become an issue.

Well that makes sense though, after all the mode is only over 2 years old, and you get your first strike last year so ... Assuming you're talking about casual CC. If you're talking about Front line though ... for enough people in such a huge map+group notice it, your playstyle must be stand out in a really really bad way.

It’s not ok to constantly punish someone for something they are not aware of and then not tell them what they’re doing wrong so that it doesn’t happen again.

But they did tell you though? You're thinking it's wrong doesn't mean they didn't tell you. (and again it's not wrong). Also I don't really advise pushing the issue. GMs in just about every game are given some discretion to interpret the situation, and yours isn't exactly leave a lot of room for alternative.

If a GM strike you for say ... cursing. The only way you can argue with them is you are sure you didn't curse at all. But if your argument is "well I did say some mean word but it shouldn't be viewed as cursing" than yeah, no chance.

In this case, the GM did tell you they strike you for in a match for 12 min without earning any points, the only way you can appeal is if that wasn't true and you did earn some points. Otherwise, if it's true, it's not really your place to decide whether you should be strike or not.

Your "it's a playstyle I enjoy and it's not a competitive match so it's ok" angle hold as much water as a cup with a hole at the bottom. DR was considered to be super casual content, but enough people report you for being a leech and you feel the GM's wrath all the same. I'm sorry to say but this "casual content as a yard stick" only exist in your head.


And to put it bluntly, I don't think you'll get a lot of sympathy from other players with your "play-style". And you can't claim you still don't know what you're being striked for, unless you just refuse to acknowledge it. In that case good luck wit the 3rd and 4th strike.

[Bellsong]

If your playstyle is only hitting nodes then I'd suggest gathering over PvP tbh.

[Edelgarde]

Thanks for the self report. From what I can gather from your statement, you unintentionally grief your own team by almost NEVER helping them fight the enemy team, which means that you are not getting any assist.

Look at the scoreboard, and it gives you your KDA ratio. I want you to post your scoreboard results of just you in Frontlines. MULTIPLE. So we can see the pattern.

If you are doing the bare minimum of fighting with your team and hitting enemies at least, you could easily gather at least 20 assist of KOs. You don’t need to be the person getting the KO. But you just need to contribute in these fights at least. If the GMs claim that you’re not earning your teammates enough points, either you’re purposely doing nothing, or you’re too scared to even fight and unintentionally griefing your team by staying back and not even pressing your buttons to help your team in battle.

If you’re gonna play like that, then don’t bother. I’ve already accepted my 3 day suspension for emote spamming in PvP months ago. So you should learn to take accountability yourself. GMs don’t just suspend you for no reason.

My only gripe with GMs and actions being taken is that they are way too vague.

However, you did make it obvious as to what the issue is. If you don’t want to contribute in Frontlines cause it would hurt your feelings to get KO’d, then just don’t play the mode. That is actual griefing.

[Edelgarde]

Oh woops. I need to elaborate further from my last post. It’s not fair for me to say all that shit without giving you full understanding.

Frontlines is a game where the goal is to battle other players, steal each others points from KOs (so you are heavily encouraged to participate in fighting), get battle high stacks via KO or assist, gain control of the objectives by playing as a strong team and pushing enemies back to get more points.

So as long as you stick with your team and at least help them fight by damaging other players, pushing forward when they push forward, secure KOs for them, here’s what you achieved: you gained points for your team because you assisted with those KOs, you got your team battle high, you displayed good teamwork, and you probably helped secure map control and got the objective.

Fighting matters a lot in Frontlines. Depending on the map, helping get a KO on the team will: 1. Give your team 5 or 8 points, and make the enemy team lose 5 or 8 points, that is like a 10 or 16 point diff

If you got assist and at least hit an enemy, it counts as you achieving getting those points for your team, and just having the assist adds to your contribution to those points. What I believe, is that the GMs looked at the database of what happened in these instances and noticed that you ever rarely get any assist (which is quite crazy.)

You don’t need to be a half decent player either. You just need to contribute in some way.

If you want to prove us wrong, show us your results of multiple games.

[Nyxs]

So you didnt want to contribute and stood around waiting for a node then wonder why you are getting reported? It may not be competitive but people still want to win at pvp. There is rewards for winning 100 times etc. All you are doing is being a detriment while taking the spot of someone who may of contributed. I will gladly report anyone doing this. The GM didnt hide anything about why. He/she told you that you weren’t doing your part during games so you got suspended after a bunch of reports.

Also, your “I have won games like this.” You didnt help win at all. You made your team work for the win while you gained off of them.

[Archeron]

The dead weight people who cause Savage groups to wipe have the same mindset. Sure they are "Technically" contributing by doing damage, but doing so in a way you find fun (In this case lets just say ignoring mechanics and using a sub-optimal rotation.) then claiming you were pivotal in clearing the raid is ridiculous.

Zero points in 12 minutes is unacceptable. You may as well be AFK. All those high scoring people on your team have to make up for your absence on the battlefield. What nodes are you even waiting to "potentially" spawn? Onsal nodes are flagged WELL in advance. If you're not fighting in the downtime between nodes, you're not contributing to your team. There isn't any arguement to be made about that. The same is said of Seal Rock. You can sit around waiting for nodes, but the enemy team will just roll in, and take it from you. Sitting around on your own isn't productive, and I even argue sitting alone "Defending" a node isn't productive in a lot of circumstances. But even then you would have had to actually defend the node, and accumulate a point doing so, which didn't happen.

Just play the damn mode the way it was intended. If you're not willing to do that, do not queue. It is unheard of that GM's ever act on PVP reports as I've said, so I seriously doubt that there is any viable defense or excuses to explain away this behaviour. Great work to whoever filed those reports.

[Kai_Alura]

Im not even going to bother responding to half of these comments, because they’re a bunch of unsolicited holier than thou opinion based on nothing factual. I suggest some of you reread the OP and get your thoughts in order before you comment…I was very clear on the facts apparently it’s easier to make stuff up. If you have a chip on your shoulder from past experiences you can deflect that somewhere else, I’ve no interested in baited toxic comments looking to start meaningless discussion. If you aren’t gonna be HELPFUL, don’t bother responding… I’m just gonna look over whatever nonsensical words you managed to put together and move on.

[Erinellza]

Doing nothing is not okay but capturing nodes means more points for the team. It's still participation, no one should get punished for it. I also focus on nodes in Frontline and only try to kill people when they show up, I don't chase them.