Account Action Review system is flawed. Where is the customer support?

[Genz]

On one hand, glad to see they actually do something against griefers.

On the other hand, it shouldn't happen at all ; it should be handled by the game, by automatically lowering or removing the reward for underperforming players, to discourage griefing.

It's not the players' job to police other players, and GMs' time is wasted on checking the reports about little griefer #4387321

And about new players, again the game is at fault with how badly it introduces PvP. Add tutorial, a quest where players has to try some skills, etc. anything will be better than the current void.

(also yes, the GM system seems pretty limited, not evolving much since FFXI ; and not giving informations to the account owner is archaic)