Account Action Review system is flawed. Where is the customer support?

[Kai_Alura]

No, the game automatically kicks you out if you’re AFK for two minutes. Obviously I’m playing the match. Sometimes, I’ll camp nodes until they spawn and snipe, just run around and do that. I’ve won matches before this way. I’m not always chasing kills. I’m not the best at PvP and that stresses me out. Everyone has a different PlayStyle. My point is there is not a requirement to play any specific way or to earn a minimum amount of participation points. This is casual PvP, not competitive. I’ve been playing the same way for ten years and it’s only just become an issue. If they are going to make all PvP competitive and force players to play in a certain way, then that should be made clear. My point is this isn’t proper customer service and I have tried through several means to speak to someone that has actual information to help, in alignment with their policies and ToS not just assumptions and opinions from players that aren’t directly involved in the process. It’s not ok to constantly punish someone for something they are not aware of and then not tell them what they’re doing wrong so that it doesn’t happen again. Thats some backwards thinking.

[Aravell]

No, the game automatically kicks you out if you’re AFK for two minutes. Obviously I’m playing the match. Sometimes, I’ll camp nodes until they spawn and snipe, just run around and do that. I’ve won matches before this way. I’m not always chasing kills. I’m not the best at PvP and that stresses me out. Everyone has a different PlayStyle. My point is there is not a requirement to play any specific way or to earn a minimum amount of participation points. This is casual PvP, not competitive. I’ve been playing the same way for ten years and it’s only just become an issue. If they are going to make all PvP competitive and force players to play in a certain way, then that should be made clear. My point is this isn’t proper customer service and I have tried through several means to speak to someone that has actual information to help, in alignment with their policies and ToS not just assumptions and opinions from players that aren’t directly involved in the process. It’s not ok to constantly punish someone for something they are not aware of and then not tell them what they’re doing wrong so that it doesn’t happen again. Thats some backwards thinking.

While many people have given some really harsh responses, they're also not completely wrong. Camping on nodes and waiting for a spawn could be seen by the alliance as lethargic play, considering that you're not actually doing anything until the node spawns.

As for the question of why you never got any warning for it until recently, the section on lethargic play was only added on to the ToS after the implementation of Crystalline Conflict if I remember correctly. That's probably why you've only been getting reported in the past year or two.

[MisterNublet]

No, the game automatically kicks you out if you’re AFK for two minutes.

Just because a player can press their jump key every 1 minute and 59 seconds to avoid being kicked for AFK doesn't mean they're not AFK.

Obviously I’m playing the match. Sometimes, I’ll camp nodes until they spawn and snipe, just run around and do that.

Sounds like an AFK player style (ie lethargic) in a mode that is labeled Player VS Player.

I’ve won matches before this way.

Sounds more like your team won the match by pushing back or holding off enemy teams so you can "afk" at a node.

I’m not always chasing kills.

Most people who "chase kills" are also pushing for objectives, or trying to reduce the enemy team's score.

I’m not the best at PvP and that stresses me out. Everyone has a different PlayStyle.

Why are you playing a mode that induces stress?

My point is there is not a requirement to play any specific way or to earn a minimum amount of participation points. This is casual PvP, not competitive.

Just because Frontlines and Unranked CC is "casual" PvP doesn't mean you don't have to put in any effort. If you were participating in PvP with your team, then you wouldn't have to be concerned about any "minimum amount of participation points."

I’ve been playing the same way for ten years and it’s only just become an issue. If they are going to make all PvP competitive and force players to play in a certain way, then that should be made clear.

People are getting fed up with exp leechers in Frontlines and are reporting players more and more now. I would have to guess that people noticed you constantly standing around to "secure" nodes and ended the match with negligible damage done (in a match for 12 min without earning any points). Sounds like you had 0 damage done to players which is an easy player report.

My point is this isn’t proper customer service and I have tried through several means to speak to someone that has actual information to help, in alignment with their policies and ToS not just assumptions and opinions from players that aren’t directly involved in the process. It’s not ok to constantly punish someone for something they are not aware of and then not tell them what they’re doing wrong so that it doesn’t happen again. Thats some backwards thinking.

・Aiding the enemy / Uncooperative behavior / Lethargic behavior

You were reprimanded for Lethargic Behavior and was told by a GM on two separate occasions. You have the option of changing your play style in PvP or can stop queuing for the mode altogether.