Continued: How is this customer service? I am wrongfully being penalized for “not earning enough points in PvP”, something that isn’t against ToS… yet I reached out to three separate branches of customer support and have been sent on a wild goose chase to find answers only to be stonewalled. How is this ok? Who hold these people accountable? If they’re going to lock me out of playing a game I pay a subscription for… they need to provide verifiable evidence that I did something wrong. And if the notes the gm left only say I didn’t earn enough points in a PvP match… WTH is that?

I am back in game.. but I want to avoid having further issues in my account and I’m flabbergasted that nobody was able to provide actual assistance and kept deflecting to someone else. Is this really what we have to hope for when issues occur in the community? I expected better treatment towards their loyal player base but it seems they don’t really care about that at all.

What am I supposed to do here? Reach out to corporate? Post on Twitter? WTH?