Account Action Review system is flawed. Where is the customer support?

[sindriiisgaming]

I'm sorry but it sounds like you didn't engage in any battles and just clicked nodes. And because of this people reported you. I am a lover of pvp spending thousands of hours it in. And if I saw this I'd do the same.. because this game mode is so fun and enjoyable and really tests ur reactions. Why just sit there doing nothing but waiting on a node. It is not fair on anyone

Im not even going to bother responding to half of these comments, because they’re a bunch of unsolicited holier than thou opinion based on nothing factual. I suggest some of you reread the OP and get your thoughts in order before you comment…I was very clear on the facts apparently it’s easier to make stuff up. If you have a chip on your shoulder from past experiences you can deflect that somewhere else, I’ve no interested in baited toxic comments looking to start meaningless discussion. If you aren’t gonna be HELPFUL, don’t bother responding… I’m just gonna look over whatever nonsensical words you managed to put together and move on.

This ain't it chief. There isn't much help we can offer you. Gm told u why now u gotta own it, ik ur upset but please be respectful of us and your team mates in pvp

[Jeeqbit]

So, there is a rule about lathargic play (not doing anything), but I think that it is important for them to consider factors like disconnecting, lag, etc.

• Aiding the enemy / Uncooperative behavior / Lethargic behavior

If the warning is minor, they now eventually remove them after a long period of time of good behaviour. In my opinion this process should be a little faster and include even more serious violations (except reasons like RMT), but it's a start that they introduced this policy.

I submitted the account action review form and immediately received a response saying that they could not provide details but to respond if I had any other concerns. I have replied for three days now… with no additional response to my questions and concerns.

It may just be taking them some time to carry out the review. I would suggest waiting weeks in case. If it's confirmed the review is closed, you could try making another one.

Today, I reached out to a GM in game. I explained to them the situation… and all they could tell me was that they could not provide any details.

That is often their stance. The people you reach out to in the game aren't necessarily the ones that would do the review (for example a more senior GM may have to do it).

[Valence]

Unlike many I cannot judge you for what you did or didn't do, because I don't know you, I haven't watched you play, and even less so, I haven't witnessed the actually "problematic games" in question.

However, I'm quite certain of two things in XIV:
- Their customer service is awful and will send you into wild loops ending up in dead ends. Especially when you try to appeal from a decision. I'm actually amazed that you managed to get that far and have actual blurbs of reply and them actually giving you a hint of what you were sanctioned for.
- People are inclined to believe that the offender always has something to hide or isn't telling the whole story, and I did too until the same crap happened to me. You're not immune from taking stray bullets. Their GMs do not give a flying duck about their own TOS. They're the whole circus.

[Darkstride]

Sometimes if you join in progress right before the match ends you won't have much/any damage. But that's a rare situation, but possible. There's been a few times I joined and the match ended before I could leave base/find enemy.

They would need to have been reported in order to be banned/suspended. It wasn't because they joined the game late and had no opportunity. Someone, or multiple people, witnessed another player not adequately participating in PvP and reported it. The data supported the report. And if I'm understanding the explanation correctly, it's now happened twice, with just a warning the first time.

I don't ever expect anyone to give 100% every PvP match (I'm certainly not a hardcore PvPer), but there are definitely people that just sit still and move a little or only go stand at nodes to avoid being kicked. I don't personally report them, but I can understand why someone would. They aren't contributing. The OP has already stated that they don't think their behavior matters because there isn't any ranking involved. As the response above stated, the OP doesn't appear to be looking for advice or feedback, they just want validation. They don't appear to be getting much of that here, and anything other than what they want to hear is just toxic and meaningless (their words).

[Titor]

Yeah, I was mostly posting so other people don't auto report people at the end without paying attention. First make sure they didn't just join the match.

[Rinku421]

You deliberately AFK’d in one of my CC matches on January 29th 2023 around 11:15 PM EST. Don’t remember? Course you wouldn’t because you’ve grieved countless games. But that’s okay I have it on file with a GM. I’ve been PvPing since 2019 so I recognize faces good and “bad”. Good to see you’ve finally been brought to justice for your “play style.”

[gllt]

Well based on what I've read it looks like it was probably lethargic gameplay but I still stand by Square not elaborating *further* when asked is annoying.

But keeping timestamps like that is just crazy, if they would show up I would have so many skull emojis right here, you wild for that one, props to the insane memory you have though I guess

Overall though this thread reminds me of why I enjoyed being a mentor in competitive games because the average player is too busy seething and malding to try and mentor anyone properly, the idea all competitive gamer are elitists is definitely blown out of proportion but your average comp gamer is definitely not suited to saying anything that would make you excited to try and get better at pvp lmaooo y'all twisted up

[Kai_Alura]

For the people with reading comprehension challenges:

1. The GM NEVER provided me with any details. I’ve stated numerous times that this was customer support. Idk which one of you started down the rabbit hole of fake news but everyone else that followed is guilty all the same. READ TO UNDERSTAND. Don’t just read what the next person wrote and run with it… that’s sheep mentality.

2. I didn’t ask anyone here for reasons why they think I was flagged. If your responses are AGAIN, based on assumptions or your own preconceived notions of what should warrant this penalty, I DONT CARE. Your words are lost with me. Why would you cast judgement on a situation without facts. What planet do you live on that you think this is even ok? It’s clear some of you have a serious chip on your shoulder by how you respond to folks. Condescending patronizing and disgustingly harsh only to be fallacious and erroneous because you cannot read properly. Comical. Maybe don’t assume things about others and try to understand before coming at em with a pitchfork. My request was for assistance in finding a proper chain of command that can assist me… because customer support is nonexistent and sent me on a wild goose chase.

3. SE CS sent me to the account action review and GM because they could not provide me with further details but advised me an GM could and that this would be overturned. Account action review sent me an autogenerated response and then went quiet. GM said SE CS was wrong and that they could not provide any details… so they did nothing but tell me to submit another account action review. This was the purpose for my post… the customer support aspect of things… but I hope everyone that took this opportunity to dump toxic waste feels lighter and is much more pleasant to those around you for it.


4. Thank you to those of you who responded objectively and like mature reasonable adults. I got what I needed. The rest of you can breathe now.

[All_Nonsense]

snip

You gotta chill. Having a tantrum on the forums isn't going to rally anyone to your cause. The gm's can't disclose a lot of stuff as a matter of policy, but they only action reports if there's at the very least a high chance you violated ToS. Please re-review the ToS and try to stay in line with it if you don't wanna get banned, or end your sub if you don't think ToS is fair. You can also stop playing PvP if it isn't your style of gameplay - a lot of people don't, it's ok. I almost got banned for saying a simple curse word once, I got a warning email and everything. The system just works that way. Make your peace with it and move on.

[Horizons]

For the people with reading comprehension challenges:

1. The GM NEVER provided me with any details. I’ve stated numerous times that this was customer support. Idk which one of you started down the rabbit hole of fake news but everyone else that followed is guilty all the same. READ TO UNDERSTAND. Don’t just read what the next person wrote and run with it… that’s sheep mentality.

3. SE CS sent me to the account action review and GM because they could not provide me with further details but advised me an GM could and that this would be overturned. Account action review sent me an autogenerated response and then went quiet.

So the only way to get actions against your account in pvp is to not be participating, GM's need to action people for this because it ruins the gameplay experience for others and it's out of your control as a player who you play with, unlike in pve, you can choose who you are playing with, if youre standing around doing nothing in pve, youll just get vote kicked.

The gm's also don't and likely will not provide any information as to why you were suspended\banned because it could be used to manipulate the situation, if they have sufficient evidence on their end, thats all they need to action your account, this also isnt exclusive to SE, this is standard for most quality games, the only exception being a chat related offense. A GM would never guarantee that your account would be overturned, but everyone has the right to send in appeals incase the first GM made a mistake, seems they didnt.

The worst part is people do try to lose as fast as possible in CC and afk in frontlines(doing the bare minimum to prevent being auto kicked) and still get rewarded for it through the series, i wish i could be rewarded for my playstyle of gposing next to ultimate bosses and still get rewards for it.

ez fix - lock all series rewards behind CC ranked divisions \ T100, add group queue for casual CC, frontlines will pop regardless for job exp just like pre EW, add rival wings to the roulette.