Poor communication, ignoring feedback, and a lack of direction in content is the killer of MMORPG's. One only needs to look to WoW to see where that path leads.

Surveys would be massively beneficial on any and all changes they have planned but aren't confident would recieve a positive reception.

I imagine they're ignoring feedback because in their minds, its all negatively charged, or laden with personal insults. To that I say they need to grow a thick skin. People do not complain about a game they don't care about. Yoshi himself has said that in the past. He has thousands of devoted players to draw from. It doesn't hurt to put surveys out. His passive attitude and failure to take a stance on issues that are blaringly obvious with the MSQ and battle content is undermining the communities confidence in his ability to carry out a new story for the next 10 years. If he doesn't see that, he is truly lost.

I don't think the forums have even had ANY developer presence since at least 2021. And it really reflects on the content that came afterwards if you asked me.