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  1. 08-30-2024 03:46 AM #1
    Dezriel
    Player
    Dezriel's Avatar
    Join Date
    Nov 2013
    Posts
    17
    Character
    Dezriel Starfire
    World
    Coeurl
    Main Class
    Conjurer Lv 23

    crashing while loading

    Ever since last patch I am crashing to desktop on the loading screen. No error messages.

    Any thoughts?
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  2. 08-30-2024 04:03 AM #2
    Larirawiel
    Player
    Larirawiel's Avatar
    Join Date
    Feb 2019
    Location
    Aldrassil
    Posts
    2,498
    Character
    Larirawiel Caennalys
    World
    Shiva
    Main Class
    White Mage Lv 100
    Try following:

    1. download Hwinfo: https://www.hwinfo.com/download/
    2. start it with "Sensors only"
    3. Create a log. There are buttons in the bottom of the window.
    4. play so for 20 minutes or until the game crashes.
    5. upload the log somewhere so i can look into it. You can also zip it if it gets too big.


    Cheers
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  3. 08-30-2024 04:45 AM #3
    Dezriel
    Player
    Dezriel's Avatar
    Join Date
    Nov 2013
    Posts
    17
    Character
    Dezriel Starfire
    World
    Coeurl
    Main Class
    Conjurer Lv 23

    all better now

    updating my graphics drivers seems to have done the trick
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  4. 08-30-2024 11:38 PM #4
    Votraftur
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    879
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    We are glad to hear that you are no longer experiencing this issue. If you have any more questions or concerns, please make a new thread in the technical support forums.

    This thread will be moved to "Closed Concerns”. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!
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