Crash after login, no fix after almost 3 weeks

[4seulgi]

EDIT:

I managed to fix it. Unfortunately, none of the staff's suggestions managed to fix my issue (although I would suggest anyone to go through them first), so I ended up fully formatting both of my SSDs, reinstalling Windows, and then reinstalling the game. After that, everything worked fine, just like before.

A month went by without any problems, but today, the game crashed with the exact same error codes I mentioned in this post. Then I remembered something I had installed the day before the crash: "vJoy" and "ViGEmBus", which are xbox and PS4 drivers for emulating their respective controllers on PC. I was using them to pair a psvita with my PC as a controller (but they have many other uses). Realizing this might be the cause, I uninstalled both drivers, and after logging in, the game worked fine once again.

So, it seems one or both of those drivers were causing the crash, which also explains why I got the exact same error codes on my laptop, since I had installed those drivers there too, but at the time I hadn't even considered they could be the issue.

I know this is a very specific fix, but I hope it helps someone in the future who encounters the same error codes listed just below.

-----------------------------------------------------------------------------------------------------------------------------------------------------------

ORIGINAL POST:

I normally play ffxiv in a PC, but I recently played in a laptop where I used to play ffxiv because I was away from home. I used a backup file (.fea) into my game (in the laptop) to have the same HUD configuration as in my PC, it worked fine and did boot up, but after loging off and trying to boot up again, it crashed. Ive been getting the exact same error code ever since.

After that, one week goes by with me being unable to boot up the game on my laptop, so when I came back home to play on my PC and updated the game (without using any .fea files or making any changes whatsoever) I got the exact same error code that in my laptop, even when both my laptop and PC have totally different hardware and have never shared main storage drives.

In the laptop I tried: Updating GPU drivers, updating windows, reinstalling the game (3 times) and repairing game files.

In the PC I tried: Clean install GPU drivers, updating windows, reinstalling the game (5 times), uninstalling Windows One drive, repairing game files, installing it in another SSD, deleted local configuration files (located in C:\Users\(My username)\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn), uninstalling xbox game bar and using the official DirectX diagnostic tool.

I suspect the problem originated in my laptop from a corrupted .fea file, but honestly I have no idea. However, in my PC (where I usually play) I did absolutely nothing out of the ordinary nor did I modify the game configuration with .fea files, and somehow got the exact same error out of nowhere.

The problem appears to have been started around the same time an update dropped (Aug. 8).

I use the official ffxiv client, not Steam.

I just want to get it working on my PC once again, but guessed it was important to mention that I had the EXACT same error in laptop.


ERROR CODES:

pid.dll+266E
pid.dll+40B2
pid.dll+4A9C
DINPUT8.dll+142C5
DINPUT8.dll+191EF
DINPUT8.dll+18A89
ffxiv_dx11.exe+966B5
ffxiv_dx11.exe+1F1389

---------
HARDWARE

Laptop:
- Lenovo Y520
- CPU: Intel i5-7300HQ 2.50GHz
- RAM: 16gb 2400mhz
- GPU: GTX 1050 4gb VRAM
- HDD: 2TB
- OS: Windows 10 Home
- DirectX 12

PC:
- CPU: AMD 5 5600x
- RAM: 32gb 3600 MHz
- GPU: RTX 3060 12gb VRAM
- SSD 1: 1TB
- SSD 2: 2TB
- OS: Windows 10 Home
- DirectX 12


---------
PC SYSTEM REPORT:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Reyes\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64 bits (6.2, compilación 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 5600X 6-Core Processor (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS P2.80
SYSTEM_LANGUAGE español (configuración regional: español)
SYSTEM_MEMORY 32696.746MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37560.746MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.207GB SYSTEM_FREEDISC_SPACE 681.187GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1554.980GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12115.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16348.373 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_78cd02ab022cd554\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_78cd02ab022cd554\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_78cd02ab022cd554\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_78cd02ab022cd554\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.6094
SYSTEM_GRAPHICS_DRIVER_DATE 8/13/2024 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12115.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16348.373 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_78cd02ab022cd554\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_78cd02ab022cd554\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_78cd02ab022cd554\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_78cd02ab022cd554\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.6094
SYSTEM_GRAPHICS_DRIVER_DATE 8/13/2024 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Altavoces (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {B06BF937-9BBB-4694-8E2C-824D10B6881B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9075.1
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 11/30/2020 18:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {221AA693-E75A-496C-8A39-7EB13C47F05D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9075.1
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 11/30/2020 18:00:00
SYSTEM_SOUND VG27A (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {17537758-34EB-40B0-AE7F-42AC166A6ABC}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.4.0.1
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 2/17/2024 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F4E096E0-58E1-11EF-8002444553540000}
SYSTEM_INPUT_NAME vJoy Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 16 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {31CA15A0-AC07-11EE-8002444553540000}
SYSTEM_INPUT_NAME Razer Viper Ultimate Dongle
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {31C90430-AC07-11EE-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {31CA15A0-AC07-11EE-8005444553540000}
SYSTEM_INPUT_NAME Razer Viper Ultimate Dongle
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {31CA15A0-AC07-11EE-8007444553540000}
SYSTEM_INPUT_NAME Razer Viper Ultimate Dongle
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {31CA15A0-AC07-11EE-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {31CC86A0-AC07-11EE-8008444553540000}
SYSTEM_INPUT_NAME Razer Viper Ultimate Dongle
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {31CA15A0-AC07-11EE-8006444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {31CC86A0-AC07-11EE-8009444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
[REQUEST] release the l3/r3 · Issue #23 · Rinnegatamante/VitaPad · GitHub — Mozilla Firefox
Technical Support - Post New Thread — Mozilla Firefox
Configuración
Microsoft Text Input Application
Maven – Available Plugins — Mozilla Firefox
FFXIV due.txt: Bloc de notas


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

The Silver Case
AMD Chipset Software
Battle.net
DownloadHelper CoApp
Launch4j 3.50
Microsoft Edge
Microsoft Edge Update
WebView2 Runtime de Microsoft Edge
Overwatch
Steam
Intel(R) Wireless Bluetooth(R)
FINAL FANTASY XIV ONLINE
TunnelBear
AltServer
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Python Launcher
Hextech Repair Tool
AMD PCI Driver
Realtek Ethernet Controller Driver
AMD PSP Driver
AMD Ryzen Balanced Driver
Minecraft Launcher
TunnelBear
AMD SBxxx SMBus Driver Alpha
AMD_Chipset_Drivers
Apple Software Update
Promontory_GPIO Driver
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.38.33135
Apple Application Support (32 bits)
Intel® Software Installer
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
AMD GPIO2 Driver
Realtek Audio Driver
NZXT CAM 4.67.3
AMD Software
Astah UML 9_2_0
Astah Viewer 9_1_0
Git
Mozilla Firefox (x64 es-MX)
Mozilla Maintenance Service
Apache NetBeans IDE 20
Riot Vanguard
Rabbit and Steel
LISA
NieR:Automata™
Monster Hunter: World
FINAL FANTASY XV WINDOWS EDITION
SWI-Prolog
VLC media player
WinRAR 6.24 (64-bit)
Python 3.10.6 Development Libraries (64-bit)
Python 3.10.6 Test Suite (64-bit)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.38.33135
Python 3.10.6 Utility Scripts (64-bit)
Microsoft Update Health Tools
Apple Mobile Device Support
Python 3.10.6 pip Bootstrap (64-bit)
ViGEm Bus Driver
Java(TM) SE Development Kit 21.0.2 (64-bit)
Python 3.10.6 Documentation (64-bit)
Python 3.10.6 Add to Path (64-bit)
Bonjour
iTunes
Python 3.10.6 Executables (64-bit)
Apple Application Support (64 bits)
Update for Windows 10 for x64-based Systems (KB5001716)
iCloud
vJoy Device Driver 2.2.0.0
Documentation Manager
Python 3.10.6 Tcl/Tk Support (64-bit)
Node.js
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.38.33135
NVIDIA Controlador de gráficos 560.94
NVIDIA Software del sistema PhysX 9.23.1019
NVIDIA Controlador de audio HD 1.4.0.1
NVIDIA Install Application
Python 3.10.6 Standard Library (64-bit)
Python 3.10.6 Core Interpreter (64-bit)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00003BF4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000039D0
C:\Program Files (x86)\Steam\Steam.exe 000018A0
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002D5C
C:\Program Files\Mozilla Firefox\firefox.exe 00001B88
C:\Program Files\NZXT CAM\NZXT CAM.exe 00000F84
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24081.89.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 000024C8
C:\Windows\Explorer.EXE 0000082C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002CA4
C:\Windows\System32\RuntimeBroker.exe 00003A10
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000EC4
C:\Windows\System32\smartscreen.exe 000037AC
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000259C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001860
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000015E4
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002914
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000024F0
C:\Windows\system32\ApplicationFrameHost.exe 00002B1C
C:\Windows\system32\DllHost.exe 00000F88
C:\Windows\system32\NOTEPAD.EXE 00002688
C:\Windows\system32\SearchProtocolHost.exe 00000EB8
C:\Windows\system32\backgroundTaskHost.exe 0000394C
C:\Windows\system32\sihost.exe 00000FC4
C:\Windows\system32\svchost.exe 000038A4
C:\Windows\system32\taskhostw.exe 000009D8