[Materia] Data Center Technical Difficulties (Aug. 28)

[NOC_NA]

We are currently experiencing technical difficulties with the Materia data center.

The issues are being investigated and addressed, and additional information will follow as the situation develops.

We apologize for any inconvenience this may cause.

[Date & Time]
From Aug. 28, 2024 4:34 a.m. (PDT)
From Aug. 28, 2024 11:34 (GMT)
From Aug. 28, 2024 12:34 (BST)
From Aug. 28, 2024 21:34 (AEST)


[Details]
・Unable to log in.
・Unable to change zones
・Unable to move to instances
・Unable to travel to affected Worlds via World Visit System

[Cause]
Under investigation

[Affected Worlds]
- All Materia Data Center Worlds

[NOC_NA]

During the times listed below, we were experiencing the following technical difficulties with the Materia data center.

Additionally, this outage generated an issue on JP, NA, and EU data centers which caused Data Center travel to take longer than usual or an error message to be displayed when using the Data Center Travel system.

We are pleased to announce that the issue has been resolved. We apologize for any inconvenience this may have caused.

[Date & Time]
Aug. 28, 2024 4:34 a.m. to 5:46 a.m. (PDT)
Aug. 28, 2024 11:34 to 12:46 (GMT)
Aug. 28, 2024 12:34 to 13:46 (BST)
Aug. 28, 2024 21:34 to 22:46 (AEST)

[Details]
・Unable to log in.
・Unable to change zones
・Unable to move to instances
・Unable to travel to affected Worlds via World Visit System

[Cause]
Server equipment issue

[Affected Worlds]
- All Materia Data Center Worlds

*Updated Aug. 28, 2024 10:10 p.m. (PDT) / Aug. 29, 2024 5:10 (GMT) | 6:10 (BST) | 15:10 (AEST)
Added information regarding outage effects to JP/NA/EU data centers.