It's great they acknowledges the mixed reception but they need to better understand the problems with Wuk Lamat.

Her lack of confidence isn't the problem, it's actually what makes her "human". If she was confident but her other flaws remained, she would remain unpopular.
Just an example, Lyna's breakdown in ShB is a fantastic cutscene, the frustration she experience makes her relatable.
The same way, Wuk Lamat breakdown with a certain kid makes her relatable.

Wuk Lamat is written as the stereotype 'strong but dumb' shonen protagonist, no wonder people compare her to Naruto.
XIV's community has been built and has grown with Heavensward, Stormblood, Shadowbringers and Endwalker. Wuk Lamat felt like trying to make a Seinen fan read Fairy Tail or Naruto.