It's fairly inconsistent. Here's the megathread where people have left the majority of their face feedback.
https://forum.square-enix.com/ffxiv/...ion-megathread
You'll be able to see that some faces received much more significant change than others, and oddly, there's not really any consistent philosophy across the board. Some facial features were made softer and more delicate on some faces while made sterner and sharper on others. Some faces were made more youthful looking and some were made more mature looking. Some faces had their features carefully recreated while others had them entirely replaced. Some faces lost racial traits. Some things changed colour for seemingly no reason. Some peoples eyebrows were made brighter, some made darker. Many features like lashes or eye textures were replaced with different ones, while still being the same resolution, so it's unclear why they were even replaced. It's kinda the wild west. It doesn't entirely feel like there was enough oversight or guidance.
As for people who have already used the free fantasia, well I still had my original. I loved my character so much that I never used it. I finally fanta'd for the first time recently and became an Au'ra with a friend to see if an entirely new character might work for me but it didn't. I'm hoping they adjust my original face and then I'll fanta back to my original appearance. I think that if I didn't still have a spare fanta, at this point I would just happily buy another and I wouldn't even dream of complaining. My attachment to my character was cementing my connection to the story and world. I want my face to look familiar again so badly that I'd pay money. I suspect a lot of people in that thread feel the same way.
I'm just waiting very patiently and anxiously for the statement they promised toward the end of this month regarding all the feedback on character appearances.



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