Game hard-crashing my PC

[RuneRaven203]

Ever since installing DT, I only seem to be able to get a few minutes of gameplay before it causes my PC to hard crash (as if it is rebooting the PC, but never starts back up). I have disabled overclocking, I have reinstalled the game, I have done system checks, but it still does it. Temps all look fine, no obvious spikes when it crashes and no obvious errors.

I've seen people posting about how the game client crashes, or their PC freezes, but I can't find anyone else who seems to have my issue?

FFXIV worked perfectly fine before this and I could happily spend hours at a time playing, but now I can just about log on for long enough to keep the FC house ticking over and that's it. Help!

Platform (PC, Steam): PC (Windows)
Error Codes or Messages (If any): N/A - game will just force the whole computer to crash
Type of connection (wired or wireless): Wired
Other programs running while the game is playing (if any): Discord (no overlays), sometimes Chrome, but nothing else
Frequency at which error occurs: Varies between 5 mins and 15mins
Any steps taken to resolve the issue: Reinstalled game, checked game for corrupt files, checked computer for system faults, OC disabled, reinstalled/updated graphics driver, ensured game is installed on C:drive


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\souls\Documents
FINAL FANTASY XIV ONLINE D:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_CPU AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~3.7GHz
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SYSTEM_BIOS B.50
SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19790.570MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.310GB SYSTEM_FREEDISC_SPACE 68.335GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.488GB SYSTEM_FREEDISC_SPACE 0.442GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.521GB SYSTEM_FREEDISC_SPACE 493.045GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS ASUS Radeon RX 590 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8135.832 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.285 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
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SYSTEM_GRAPHICS_DRIVER_DATE 2/20/2024 01:00:00
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SYSTEM_GRAPHICS ASUS Radeon RX 590 Series
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SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
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SYSTEM_GRAPHICS_SHARED_VRAM 8167.285 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
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SYSTEM_GRAPHICS_DRIVER_DATE 2/20/2024 01:00:00
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/6/2024 01:00:00
SYSTEM_SOUND Headset Earphone (CORSAIR VOID ELITE USB Gaming Headset)
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SYSTEM_SOUND_DRIVER_DATE 9/5/2022 01:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/26/2019 01:00:00
SYSTEM_SOUND Speakers (Voice Changer Virtual Audio Device (WDM))
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SYSTEM_INPUT_NAME Corsair VOID ELITE USB Gaming Headset
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SYSTEM_INPUT {2EB0DED0-86FB-11ED-8008444553540000}
SYSTEM_INPUT_NAME HyperX Pulsefire Core
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SYSTEM_INPUT_NAME HyperX Pulsefire Core
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2EAF7F40-86FB-11ED-8003444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
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SYSTEM_INPUT {2EB105E0-86FB-11ED-800A444553540000}
SYSTEM_INPUT_NAME HyperX Pulsefire Core
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2EAE94E0-86FB-11ED-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2EB04290-86FB-11ED-8004444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2EB12CF0-86FB-11ED-800B444553540000}
SYSTEM_INPUT_NAME HyperX Pulsefire Core
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2EB069A0-86FB-11ED-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2EB090B0-86FB-11ED-8006444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Calculator
Calculator
Mail
Inbox - Hotmail ‎- Mail
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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Adobe Creative Cloud
Adobe Flash Player 32 NPAPI
Battle.net
Canon My Image Garden
Canon My Image Garden Design Files
Canon Quick Menu
Canon IJ Network Scanner Selector EX
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Google Chrome
HD Tune Pro 5.75
Microsoft Edge
Microsoft Edge Update
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Norton 360
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Picasa 3
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Microsoft Visual C++ 2005 Redistributable
GOG GALAXY
Teams Machine-Wide Installer
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Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.32.31326
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
AMD Software
Audacity 3.4.2
Legacy Games Launcher 1.10.0
Fantasy Grounds
Krita (x64) 4.4.1
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 - en-us
Microsoft OneDrive
Microsoft Office Professional Plus 2021 - en-us
Riot Vanguard
Digimon Story Cyber Sleuth: Complete Edition
Disney Dreamlight Valley
Hooked on You: A Dead by Daylight Dating Sim™
Mad Max
Middle-earth™: Shadow of Mordor™
Assassin's Creed IV Black Flag
Vampire: The Masquerade - Bloodlines
For Honor
Dead by Daylight
SMITE
Divinity: Original Sin 2
Warhammer: Vermintide 2
Necromunda: Underhive Wars
Warhammer 40,000: Dawn of War - Soulstorm
Synaptics Pointing Device Driver
Wacom Tablet
WinRAR 7.00 (64-bit)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Canon MG2900 series MP Drivers
AMD Settings
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
AMD WVR64
blender
Google Earth Pro
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
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Zoom (64-bit)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
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Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2005 Redistributable (x64)
RyzenMasterSDK
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.32.31326
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable). Upon further review it appears that your GPU [ASUS Radeon RX 590 Series] driver was last updated on [2/20/2024], at this time there should be a newer version available.

- Please try adjusting/lowering the resolution
- Please try running the game as an administrator
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
- Please be sure that Final Fantasy XIV is installed to the C: Drive
- Make sure that the Windows OS is fully updated
- Reinstall game

Please note, although the minimum GPU requirements for FINAL FANTASY XIV is [AMD Radeon™ RX 480] your GPU does not meet the recommend GPU [AMD Radeon™ RX 5600 XT]. As such you may need to adjust the in-game graphical settings to a lower value in order to run FINAL FANTASY XIV.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[Eucep]

This is identical to the issue I have as I put in the game freezes topic. Indeed finding anything about it is rare, so I guess it at least does not happen often.
https://forum.square-enix.com/ffxiv/...=1#post6585417

I have since that post, fully reinstalled FFXIV, did a reinstall of windows 11 and did a bios update. However the crash after playing for a good time remains. I originally thought it might be QuantumEngine, but even after uninstalling that one and not using my USB headphone it also still happens. There is potential that it's a hardware issue, however the same has not yet happened in other games which are intensive.

[Larirawiel]

Try following:

1. download Hwinfo: https://www.hwinfo.com/download/
2. start it with "Sensors only"
3. Create a log. There are buttons in the bottom of the window.
4. play so for 20 minutes or until the game crashes.
5. upload the log somewhere so i can look into it. You can also zip it if it gets too big.


Cheers

[RuneRaven203]

I have done all of the above - the GPU (Asus Radeon RX590) is saying it has the most up to date version and can't find anything newer. Still having the same issue.

[RuneRaven203]

https://drive.google.com/drive/folde...usp=drive_link

Didn't manage much playtime before it killed my PC again, but hopefully it caught something on the log?

[Larirawiel]

Make this link public please.



Cheers

[RuneRaven203]

Make this link public please.



Cheers

Oops! I have done this now

[Larirawiel]

OK, thank you.

The "GPU VRM Voltage In (VIN/+12V) [V]" values look not good. They go down to 11.562V. Reseating the graphics card may help. Open your PC, remove the power connector from the graphics card and remove the graphics card from the motherboard. Then clean the contacts with some alcohol and put the graphics card back and connect the power connector to the graphics card.

If it does not help then propably the PSU is old/too weak and it cannot provide enough energy.


Cheers

[RuneRaven203]

I will give this a try over the next few days and see what happens - fingers crossed it helps!