Quote Originally Posted by All_Nonsense View Post
I remember they used to talk about things everyone was discussing on the forums all the time. Then one day they got upset because some of the comments on the forums were critical and it hurt their feelings. Now no one seems to moderate it anymore. I'm sure you've noticed with some of the things people are saying in the Wuk Lamat threads - there's a complete lack of moderation going on which means that officially no one from Square Enix reads the forums in regular intervals anymore. Maybe a GM shows up when their automated system detects a ton of reports or something. It seems when the dev's get feedback they don't like they just tell us to post it on the forums - their "file 13." What happened?

My guess: Square is siphoning almost all of FF14's revenue into NFT's and whatever the hell Babylon's Fall was and making more flopper games like it. They don't have enough money for GM's or CBU3 anymore
Why would we think they receive any feedback outside the JP forum they might browse occasionally, due to the language barrier?

We have no direct line of communication, not to community managers, no polls, not even threads addressing current issues people have.

Now we have three options from which we can choose:
  • A: They get a list with all the issues people have with the current state of the game.
  • B: They get a curated list with a heavy bias from the curator in favor of the current status of the game, which makes the feedback seem much more positive than it actually is, or not reflect the actual issues people have.
  • C: They ignore all feedback, go only on metrics and engagement data, do their own thing, and reverted to the same arrogant mentality before the 1.0 release and think they can do no wrong.

Choose your poison, I guess?
I hope that it's A, but with the 'holier than thou' mentality of people from the western side it's most likely B. Couple this with a lack of communication outside LLs' and you get the impression that the devs don't listen at all or act far too late.