I remember they used to talk about things everyone was discussing on the forums all the time. Then one day they got upset because some of the comments on the forums were critical and it hurt their feelings. Now no one seems to moderate it anymore. I'm sure you've noticed with some of the things people are saying in the Wuk Lamat threads - there's a complete lack of moderation going on which means that officially no one from Square Enix reads the forums in regular intervals anymore. Maybe a GM shows up when their automated system detects a ton of reports or something. It seems when the dev's get feedback they don't like they just tell us to post it on the forums - their "file 13." What happened?

My guess: Square is siphoning almost all of FF14's revenue into NFT's and whatever the hell Babylon's Fall was and making more flopper games like it. They don't have enough money for GM's or CBU3 anymore