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  1. #1
    Player

    Join Date
    Jul 2011
    Location
    Zanarkand
    Posts
    23

    SE Best Support ever.

    Hi all,im a returning player from last year when FF was still in it's F2P phase,and took a break from this game waiting for the "Big" patch thats nearly to come now.So i decided to go have a look at FF again and see how it's going.

    So i decided to login to my account,i bought 20E Crysta on it,but then i suddenly found i couldnt activate my account at all and i had no char on this account.so i contacted support,got a quick mail saying i might have logged in the wrong account and added crysta to the wrong account,as they could see i had atleast 2 accounts, and i needed to provide info to show im the real owner of both accounts and email adresses.But Since i totally forgot what email adress or username i used on my Real account i was unable to retrieve it myself,So i needed to make contact with chat supoort and show my id etc.

    I did this and after they had verified im the real owner of both accounts,Agent Emilie from chatsupport quickly transfered everything from the wrong account to my real acc and i was soon able to login my Real account,and she would also make sure i get the crysta transfered from the wrong account to my real account.I got a mail yesterday already where i needed to show the amount of crysta bought etc..i read it a bit late so i just returned the email today.

    Anyway..as boring as this read may be for you,i have played many mmos where the support was Horrible to say the least ( Tera im looking at you ) i just really would like to show my gratitude to SE support,and let them know they imo have the best and friendliest support.. Just a big thank you to all support for fixing my problem this quick.
    (65)
    Last edited by SunTzuuu; 08-05-2012 at 08:39 PM.