SE Best Support ever.

[SunTzuuu]

Hi all,im a returning player from last year when FF was still in it's F2P phase,and took a break from this game waiting for the "Big" patch thats nearly to come now.So i decided to go have a look at FF again and see how it's going.

So i decided to login to my account,i bought 20E Crysta on it,but then i suddenly found i couldnt activate my account at all and i had no char on this account.so i contacted support,got a quick mail saying i might have logged in the wrong account and added crysta to the wrong account,as they could see i had atleast 2 accounts, and i needed to provide info to show im the real owner of both accounts and email adresses.But Since i totally forgot what email adress or username i used on my Real account i was unable to retrieve it myself,So i needed to make contact with chat supoort and show my id etc.

I did this and after they had verified im the real owner of both accounts,Agent Emilie from chatsupport quickly transfered everything from the wrong account to my real acc and i was soon able to login my Real account,and she would also make sure i get the crysta transfered from the wrong account to my real account.I got a mail yesterday already where i needed to show the amount of crysta bought etc..i read it a bit late so i just returned the email today.

Anyway..as boring as this read may be for you,i have played many mmos where the support was Horrible to say the least ( Tera im looking at you ) i just really would like to show my gratitude to SE support,and let them know they imo have the best and friendliest support.. Just a big thank you to all support for fixing my problem this quick.

[HiirNoivl]

Congratulations and welcome back!

[Mug]

How nice to hear someone who had a good experience with SE support! It doesn't happen too often.

[Alhanelem]

How nice to hear someone who had a good experience with SE support! It doesn't happen too often.

People come to forums to complain. Just because a few people post about bad experiences doesn't mean they're all bad.

[Altera]

Welcome back.

And yeah. People tend to use forums to let out negativity.
I have been in contact with SE support a few times already and they were all pleasent and quick with dealing with my problems

[AmyNeudaiz]

Welcome back! It's good to see positive messages like this once in a while on such a negative forum.

[Mug]

People come to forums to complain. Just because a few people post about bad experiences doesn't mean they're all bad.

I think you misread my post. I didn't say SE's customer service was bad. I said it was nice to hear someone say something good about it.

[Niqote]

Ding dong the Playonline is dead! ^o^

Good to hear you had a great experience ^^

[RudyFails]

It's funny you mention Tera. When I played I was stuck in the starting area and couldn't use the transport thing to move to the rest of the world. CS tried to tell me I needed 250,000 Gold to progress. On my own I figured out I had a scratched disc and needed to reDL with the digital copy. I stopped playing after that, so yea, good to hear. Bad support can be a huge turn off for some.

[Nero]

Square Enix damage control.

Wow.. no matter where i read your name.. its always something totally pessimistic or offending and always in a negative way.

@ OP

Cool Stuff.. i would like to see more people post their positive Stuff here.