Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We appreciate you bringing this to our attention. It will be forwarded to the appropriate party. We apologize that the product and service you are referring to does not meet your expectations. If you believe the described issue may be due to a bug, please create a new thread entry in the Bug Reports > In-Game Bugs section with the required information as shown in the main thread sticky.

Please be sure to give as much detail as possible and follow the template as outlined in the sticky thread. Additionally, this thread will be moved to the 'Separate Support Required' sub forum.