Game randomly crashing since last update

[dariakus]

I've been getting this crash randomly. Sometimes when the game loses focus (I run in Borderless Fullscreen primarily, so that's weird already), sometimes when I teleport, other times just randomly walking around town or in a dungeon. There's no rhyme or reason to it, and no predictability either.

The errors all look like some variation of this:
An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2024-07-23_13:03

ffxiv_dx11.exe+1A901A9
ffxiv_dx11.exe+1A928BE
ffxiv_dx11.exe+1A95435
ffxiv_dx11.exe+5C48AC
ffxiv_dx11.exe+21A030
ffxiv_dx11.exe+1B87B86
ffxiv_dx11.exe+1B87B86
KERNEL32.DLL+1257D
ntdll.dll+5AF28

I've tried changing between windowed and fullscreen, I've tried verifying and reinstalling, I've closed all other programs. I've made sure all drivers are up to date. There's nothing else causing issues on the computer. I've done all sorts of Windows diagnostics, etc. It's only Final Fantasy XIV and it's only since the last patch. Not sure what else to try, but it's making the game really difficult to play.

System info below. I had to pull the Application Info section out because it was entirely too long. Happy to add it back if it's necessary.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\dariakus-PC-evolved\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1405
SYSTEM_LANGUAGE 日本語 (Regional Setting: 日本語)
SYSTEM_MEMORY 65443.711MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 75171.711MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 952.581GB SYSTEM_FREEDISC_SPACE 193.184GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.062GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.479GB SYSTEM_FREEDISC_SPACE 578.670GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.974GB SYSTEM_FREEDISC_SPACE 458.587GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 148.963GB SYSTEM_FREEDISC_SPACE 131.864GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5600 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 6099.711 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32721.855 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (160Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0405203.inf_amd64_f475de4b004ff0ca\B405281\atidx9loader64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0405203.inf_amd64_f475de4b004ff0ca\B405281\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0405203.inf_amd64_f475de4b004ff0ca\B405281\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0405203.inf_amd64_f475de4b004ff0ca\B405281\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.11029.1008
SYSTEM_GRAPHICS_DRIVER_DATE 7/14/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 5 - LG ULTRAWIDE (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F9E49B3C-2D15-4CEC-AEAA-6A5FD9869F75}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.38
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/25/2024 20:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6385D5D8-4FF6-4C81-8D70-9F4A9669F3CB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8186
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/13/2017 20:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3B8F186E-8628-4332-8EFF-6A74163F9027}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8186
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/13/2017 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A9DCE60-CE40-11ED-8001444553540000}
SYSTEM_INPUT_NAME HID KEYBOARD DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A9E1C80-CE40-11ED-8002444553540000}
SYSTEM_INPUT_NAME HID KEYBOARD DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A9E6AA0-CE40-11ED-8004444553540000}
SYSTEM_INPUT_NAME HID KEYBOARD DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FD4EC5F0-E324-11EE-8004444553540000}
SYSTEM_INPUT_NAME XP-Pen Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FD4EC5F0-E324-11EE-8006444553540000}
SYSTEM_INPUT_NAME XP-Pen Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FD4EED00-E324-11EE-8008444553540000}
SYSTEM_INPUT_NAME XP-Pen Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D95C510-8BD4-11EA-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {63C9FDC0-C3AE-11EB-8001444553540000}
SYSTEM_INPUT_NAME Microsoft Ergonomic Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {63C9FDC0-C3AE-11EB-8002444553540000}
SYSTEM_INPUT_NAME Microsoft Ergonomic Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5CE75610-8BCE-11EA-8003444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {63C9FDC0-C3AE-11EB-8003444553540000}
SYSTEM_INPUT_NAME Microsoft Ergonomic Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
#episode-discussion | Game Dev Field Guide - Discord
Desktop - File Explorer
Calculator
_SoftwareUpdateNotificationService_Window
Windows Input Experience
PDSTYLEAGENT


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\ArmouryDevice\asus_framework.exe 00008650
C:\Program Files (x86)\Brother\SoftwareUpdateNotification\SoftwareUpdateNotificationService.exe 000047AC
C:\Program Files (x86)\CyberLink\Shared files\PDStyleAgent\PDStyleAgent.exe 00000A68
C:\Program Files (x86)\ExpressVPN\expressvpn-ui\ExpressVPN.exe 000061FC
C:\Program Files (x86)\ExpressVPN\expressvpn-ui\ExpressVPNNotificationService.exe 00002220
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\127.0.2651.86\msedgewebview2.exe 0000B1F0
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 0000BC60
C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe 00005BA4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 0000A9BC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000D41C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00007958
C:\Program Files (x86)\Steam\steam.exe 00000564
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 000062C8
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00005C70
C:\Program Files\AMD\CNext\CNext\cncmd.exe 000037F4
C:\Program Files\ASUS\AacAmbientHal\AacAmbientLighting.exe 000021DC
C:\Program Files\Ableton\Push Driver\x64\AbletonPushCpl.exe 000048BC
C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe 000050EC
C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe 00001560
C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe 000010D0
C:\Program Files\Pentablet\PenTablet.exe 00005008
C:\Program Files\WindowsApps\AppleInc.iTunes_12132.3.2017.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00000EDC
C:\Program Files\WindowsApps\Microsoft.6365217CE6EB4_102.2406.5002.0_x64__8wekyb3d8bbwe\MicrosoftSecurityApp\MicrosoftSecurityApp.exe 00001FA8
C:\Program Files\WindowsApps\Microsoft.GamingApp_2407.1001.1.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 000068E4
C:\Program Files\WindowsApps\Microsoft.WidgetsPlatformRuntime_1.4.0.0_x64__8wekyb3d8bbwe\WidgetService\WidgetService.exe 00003BB8
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_11.2405.2.0_x64__8wekyb3d8bbwe\CalculatorApp.exe 0000B550
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24072.96.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 000052A4
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.21300.0.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00003A70
C:\Users\dariakus-PC-evolved\AppData\Local\Discord\app-1.0.9156\Discord.exe 00003294
C:\Users\dariakus-PC-evolved\AppData\Local\Microsoft\OneDrive\24.151.0728.0002\FileCoAuth.exe 000053FC
C:\Users\dariakus-PC-evolved\AppData\Local\Microsoft\OneDrive\24.151.0728.0002\Microsoft.SharePoint.exe 0000D3F4
C:\Users\dariakus-PC-evolved\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00005014
C:\WINDOWS\Explorer.EXE 00002A24
C:\WINDOWS\System32\LocationNotificationWindows.exe 00004D80
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00004978
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000396C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00003984
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00004F70
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00005E9C
C:\WINDOWS\explorer.exe 00009D74
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002608
C:\WINDOWS\system32\DllHost.exe 00004F88
C:\WINDOWS\system32\cmd.exe 00005FB4
C:\WINDOWS\system32\conhost.exe 00005FB8
C:\WINDOWS\system32\sihost.exe 00002B2C
C:\WINDOWS\system32\svchost.exe 00004298
C:\WINDOWS\system32\taskhostw.exe 00000CBC
C:\Windows\System32\DataExchangeHost.exe 000060BC
C:\Windows\System32\RuntimeBroker.exe 0000A5A8
C:\Windows\System32\SecurityHealthSystray.exe 00003AFC
C:\Windows\System32\oobe\UserOOBEBroker.exe 0000518C

[Larirawiel]

Hello, which motherboard do you have?

And how many RAM modules do you have installed?



Cheers

[dariakus]

Motherboard is ASUS X570-PRO

2x RAM (32gb apiece)

[Larirawiel]

Is it an ASUS PRIME X570-PRO?




Cheers

[dariakus]

Yes, that's the one.

[Larirawiel]

OK, then update your BIOS first:
https://www.asus.com/motherboards-co...PRIME-X570-PRO

This could already fix your issues. But if you are using Bitlocker then print out your recovery key first.




Cheers

[dariakus]

BIOS updated, will keep an eye out and let you know if it still occurs.

Thanks!

[dariakus]

Unfortunately I just got the same error again after a couple hours.

[Larirawiel]

If you have in the BIOS DOCP enabled, disable it please. DOCP is memory controller overclocking and it might not work. If it does not work, then limit the GPU PCIe slot to PCIe 3.


Cheers

[dariakus]

Alas, DOCP is already disabled, and the PCIe gen drop to 3 still led to the same issue while just walking around The Firmament. Hoping there's something in tonight's hotfix, but we'll see.