When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 8/2/2024
Frequency: Always
World name: Hyperion
Character name: Titania Basilikos
Retainer name: N/A
NPC name: Rral Soj
Monster name: N/A
Class/Level: BSM 100
Party or solo: solo
In-game time: Whenever the cutscene plays
Area and coordinates: Kozama'uka 12, 27
Housing: N/A
Steps:
1. Accept quest "Teamwork Makes the Craftwork".
2. Speak to Rral Soj in Kozama'uka (12, 27).
3. In the cutscene that plays, after Papawni says "Is that so... Are you sure there's no room for another artisan?", a semi-transparent Moblin walks through a closed door and disappears. It can be seen in multiple recordings of this quest cutscene at various in-game times and weathers, for example https://www.youtube.com/watch?v=vgojMG1rAiU at 9:44.

Connection Specs
- Type of internet connection/provider: RCN
- Modem maker/model number: Arris

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\BBL244\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Enterprise 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU 13th Gen Intel(R) Core(TM) i9-13900H (20 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 14
SYSTEM_BIOS 1.11.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32343.086MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 43607.086MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1888.044GB SYSTEM_FREEDISC_SPACE 652.016GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) Iris(R) Xe Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) Iris(R) Xe Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16171.543 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2400 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER <>,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_47139ef8cb388b38\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_47139ef8cb388b38\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_47139ef8cb388b38\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0101.5186
SYSTEM_GRAPHICS_DRIVER_DATE 1/17/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA RTX A1000 6GB Laptop GPU
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA RTX A1000 6GB Laptop GPU
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 22187 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\windows\System32\DriverStore\FileRepository\nvdm.inf_amd64_f9094ad28c8f5a8e\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvdm.inf_amd64_f9094ad28c8f5a8e\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvdm.inf_amd64_f9094ad28c8f5a8e\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvdm.inf_amd64_f9094ad28c8f5a8e\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3777
SYSTEM_GRAPHICS_DRIVER_DATE 10/31/2023 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_GRAPHICS Citrix Indirect Display Adapter
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Unknown
SYSTEM_GRAPHICS_MAKER Citrix Systems Inc.
SYSTEM_GRAPHICS_VRAM 16299 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Unknown
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\vidd.dll,c:\windows\system32\drivers\wudfrd.sys
SYSTEM_GRAPHICS_DRIVER_VERSION 7.21.0000.0183
SYSTEM_GRAPHICS_DRIVER_DATE 1/22/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Intel® Smart Sound Technology for MIPI SoundWire® Audio)
SYSTEM_SOUND_DEVICE_ID {5515ACBA-9141-490C-8D80-07AF05DFA172}
SYSTEM_SOUND_DEVICE_NAME IntcSDW.sys
SYSTEM_SOUND_DRIVER_VERSION 10.29.0.8719
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/6/2023 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C1320310-B724-11EE-8002444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C1325130-B724-11EE-8004444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CEB04BF0-B724-11EE-8019444553540000}
SYSTEM_INPUT_NAME Dell Universal Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C1327840-B724-11EE-8006444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CEB09A10-B724-11EE-801A444553540000}
SYSTEM_INPUT_NAME Dell Universal Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CEB09A10-B724-11EE-801B444553540000}
SYSTEM_INPUT_NAME Dell Universal Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C1331480-B724-11EE-8009444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CEB0C120-B724-11EE-801C444553540000}
SYSTEM_INPUT_NAME Dell Universal Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C133FEE0-B724-11EE-800D444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C1344D00-B724-11EE-800F444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C1349B20-B724-11EE-8013444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C134C230-B724-11EE-8015444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C1351050-B724-11EE-8017444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

System Information
FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
FINAL FANTASY XIV
* onedays (Channel) - Rundleland - Slack
Calculator
turn 4.txt - Notepad
Calculator
Calculator
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe Genuine Service
Advanced Combat Tracker (remove only)
Cisco AnyConnect Secure Mobility Client
Citrix Workspace 2203
BIG-IP Edge Client Components (All Users)
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Adobe Photoshop 2024
ResearchSoft Direct Export Helper
UXP WebView Support
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Cisco AnyConnect Secure Mobility Client
FINAL FANTASY XIV ONLINE
Cisco Webex Productivity Tools
Surveyor Agent
Citrix Screen Casting for Windows
Citrix Workspace(SSON)
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.34.31931
BIG-IP Edge Client
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Online Plug-in
EndNote 21
Self-service Plug-in
VMware DEEM for Intelligent Hub
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.34.31931
Cisco AnyConnect Diagnostics and Reporting Tool
Workspace ONE Intelligent Hub Installer
CrowdStrike Windows Sensor
Citrix Workspace(USB)
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.34.31931
Microsoft Edge
Citrix Web Helper
Cisco AnyConnect Start Before Login Module
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.34.31931
Ivanti Environment Manager Configuration '2023.3_PHY_PROD_DESKTOP' 2023.3
Citrix Authentication Manager
Citrix Workspace(DV)
Citrix Workspace Inside
MATLAB R2023b
Microsoft OneDrive
Microsoft Office Professional Plus 2019 - en-us
VLC media player
WinRAR 6.24 (64-bit)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Ivanti Environment Manager Agent 2023.3 HF3
BeyondTrust Remote Support Jump Client remotesupport.nyumc.org
Microsoft Update Health Tools
Zoom (64-bit)
Malwarebytes version 5.1.6.117
Webex
Snow Inventory Agent for Windows
osquery for Deem
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
VMware DEEM for Intelligent Hub
AdobeCC2023_Jun_X64_Shared
CrowdStrike Firmware Analysis
VMware SfdAgent
Google Chrome
Ivanti Deployment Agent (CCA) 2023.3
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
CrowdStrike Device Control
PuTTY release 0.80 (64-bit)
Firefox (NYULMC) - Please use this entry to remove Mozilla Firefox X64
Adobe Acrobat (64-bit)
NVIDIA Graphics Driver 537.77
NVIDIA Install Application
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.34.31931
CrowdStrike Sensor Platform
Local Administrator Password Solution
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.34.31931


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\CoreSync.exe 00001108
C:\Program Files (x86)\Airwatch\AgentUI\AwWindowsIpc.exe 0000564C
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe 00003CEC
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Crash Processor.exe 0000404C
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 00003174
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 000041EC
C:\Program Files (x86)\F5 VPN\f5fpclientW.exe 0000314C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00004330
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000028FC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00005544
C:\Program Files (x86)\Verdiem\Surveyor Agent\bin\PwrMgrUserSession.exe 00004248
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 000018B0
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00003FC8
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 00005920
C:\Program Files\Google\Chrome\Application\chrome.exe 00004150
C:\Program Files\Malwarebytes\Anti-Malware\Malwarebytes.exe 0000329C
C:\Program Files\WindowsApps\AdobeNotificationClient_3.0.1.1_x86__enpm4xejd91yc\AdobeNotificationClient.exe 000043A8
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_11.2405.2.0_x64__8wekyb3d8bbwe\CalculatorApp.exe 000026CC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24062.101.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00005194
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10061.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000469C
C:\Users\BBL244\AppData\Local\slack\app-4.39.93\slack.exe 00004278
C:\Windows\Downloaded Program Files\TunnelServer.exe 000001F8
C:\Windows\System32\CompPkgSrv.exe 0000415C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_c607c18cb15933d8\RtkAudUService64.exe 00003A7C
C:\Windows\System32\RuntimeBroker.exe 00003B78
C:\Windows\System32\SecurityHealthSystray.exe 00000FBC
C:\Windows\System32\SystemSettingsBroker.exe 000045E0
C:\Windows\System32\smartscreen.exe 00003FBC
C:\windows\Explorer.EXE 00003628
C:\windows\SysWOW64\rundll32.exe 00003B68
C:\windows\System32\DriverStore\FileRepository\ipf_cpu.inf_amd64_a232fd65d8604eb5\ipf_helper.exe 00001558
C:\windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00005174
C:\windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 0000139C
C:\windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000037EC
C:\windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003ABC
C:\windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004200
C:\windows\system32\ApplicationFrameHost.exe 000043C0
C:\windows\system32\DllHost.exe 000038BC
C:\windows\system32\NOTEPAD.EXE 00003128
C:\windows\system32\conhost.exe 00003C28
C:\windows\system32\msinfo32.exe 00000668
C:\windows\system32\rundll32.exe 000018D0
C:\windows\system32\sihost.exe 00001378
C:\windows\system32\svchost.exe 00003650
C:\windows\system32\taskhostw.exe 00001ADC

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: Dell Precision
Laptop Model Number: 5680


Browser Information
- Name and version of the browser currently in-use: Google Chrome Version 127.0.6533.74 (Official Build) (64-bit)
- Internet Explorer Version: Version 127.0.2651.74 (Official build) (64-bit)