Game continuously crashes

[Urza]

Since Dawntrail release, my game has been randomly crashing. It seems to be somewhat random, and some days it happens once or twice and other days its near constant.

I am aware there are some known stability issues with newer Intel CPUs, and my assumption is this related, but I am trying to tackle it from any angle possible.

Error codes are seemingly random, but below are the ones I received today:



Below is my system details:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\urzat\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU Intel(R) Core(TM) i9-14900K (32 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 32 SYSTEM_CORE_PHYSICS 24
SYSTEM_BIOS M.20
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 65305.645MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 74521.645MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 914.462GB SYSTEM_FREEDISC_SPACE 731.986GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4080 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4080 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 16047.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32652.822 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (30Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.6070
SYSTEM_GRAPHICS_DRIVER_DATE 7/9/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4080 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4080 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 16047.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32652.822 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1080 x 1920 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.6070
SYSTEM_GRAPHICS_DRIVER_DATE 7/9/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) UHD Graphics 770
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 32780 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER <>,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_64f1ea0105c67ec6\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_64f1ea0105c67ec6\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_64f1ea0105c67ec6\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0101.5186
SYSTEM_GRAPHICS_DRIVER_DATE 1/17/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Realtek Digital Output (Realtek USB Audio)
SYSTEM_SOUND_DEVICE_ID {527FF2CF-2B0F-4B92-9A1F-834436A96B45}
SYSTEM_SOUND_DEVICE_NAME RtUsbA64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.3.9600.2379
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/20/2024 20:00:00
SYSTEM_SOUND Speakers (Razer Barracuda X 2.4)
SYSTEM_SOUND_DEVICE_ID {842E7C61-C135-401E-91BF-A551B9B91E01}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.3958
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/18/2024 20:00:00
SYSTEM_SOUND U28E590 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8EF99DA1-E08B-4376-9B4C-4430FF3731C5}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.4.0.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/17/2024 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CCB3CFB0-4CC1-11EF-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga V2 Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CCB57D60-4CC1-11EF-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga V2 Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CCB5A470-4CC1-11EF-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga V2 Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CCB5A470-4CC1-11EF-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga V2 Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CCB5A470-4CC1-11EF-8005444553540000}
SYSTEM_INPUT_NAME Razer Barracuda X 2.4
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CCB5CB80-4CC1-11EF-8007444553540000}
SYSTEM_INPUT_NAME Mountain Everest Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CCB619A0-4CC1-11EF-8008444553540000}
SYSTEM_INPUT_NAME Razer Barracuda X 2.4
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CCB640B0-4CC1-11EF-8009444553540000}
SYSTEM_INPUT_NAME Mountain Everest Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 184 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CCB640B0-4CC1-11EF-800A444553540000}
SYSTEM_INPUT_NAME NZXT Kraken Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CCB640B0-4CC1-11EF-800B444553540000}
SYSTEM_INPUT_NAME USB Audio
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CCB640B0-4CC1-11EF-800C444553540000}
SYSTEM_INPUT_NAME NZXT RGB Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CCB667C0-4CC1-11EF-800D444553540000}
SYSTEM_INPUT_NAME NZXT RGB Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CCB667C0-4CC1-11EF-800E444553540000}
SYSTEM_INPUT_NAME Mountain Everest Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Settings
Settings
Windows Input Experience
NVIDIA GeForce Overlay
Friends - Discord
Gmail - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AIDA64 Extreme v7.00
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Steam
Realtek USB Audio
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.32.31332
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.32.31332
Intel Driver && Support Assistant
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.32.31332
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.32.31332
Intel® Driver & Support Assistant
Intel(R) Chipset Device Software
NZXT CAM 4.58.1
CPUID CPU-Z MSI 2.09
Microsoft 365 - de-de
Microsoft 365 - en-gb
Microsoft 365 - en-us
Microsoft 365 - es-es
Microsoft 365 - fr-fr
Microsoft 365 - it-it
Microsoft 365 - nl-nl
MARVEL SNAP
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Intel(R) ME WMI Provider
Intel(R) Computing Improvement Program
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.32.31332
Intel(R) Management Engine Driver
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
NVIDIA GeForce Experience 3.28.0.417
NVIDIA Optimus Update 39.5.0.0
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.28.0.417
NVIDIA Update Core
NVIDIA Virtual Audio 4.65.0.3
Dynamic Application Loader Host Interface Service
Intel(R) Chipset Device Software
Microsoft Update Health Tools
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.32.31332


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Intel\Driver and Support Assistant\DSATray.exe 00003864
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\127.0.2651.74\msedgewebview2.exe 000052B8
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00001590
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002EFC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00003BF4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000023B4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000780
C:\Program Files (x86)\Steam\steam.exe 00004128
C:\Program Files\Google\Chrome\Application\chrome.exe 000025BC
C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 00001E30
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003550
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000007A8
C:\Program Files\WindowsApps\Microsoft.GamingApp_2406.1001.20.0_x64__8wekyb3d8bbwe\XboxGameBarWidgets.exe 00004F40
C:\Program Files\WindowsApps\Microsoft.GamingApp_2406.1001.20.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 0000048C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_7.124.5142.0_x64__8wekyb3d8bbwe\GameBar.exe 000054E8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_7.124.5142.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000029B4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24062.101.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00002528
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.16300.20.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 000020DC
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.16300.20.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00002450
C:\Users\urzat\AppData\Local\Discord\app-1.0.9155\Discord.exe 0000461C
C:\Users\urzat\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003D9C
C:\Users\urzat\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 000010B4
C:\WINDOWS\Explorer.EXE 00001F8C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002B18
C:\WINDOWS\system32\DllHost.exe 00004818
C:\WINDOWS\system32\backgroundTaskHost.exe 00002908
C:\WINDOWS\system32\conhost.exe 00002F04
C:\WINDOWS\system32\sihost.exe 00001818
C:\WINDOWS\system32\svchost.exe 00001840
C:\WINDOWS\system32\taskhostw.exe 00001420
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002B30
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_c332b7610401a0ae\RtkAudUService64.exe 00002690
C:\Windows\System32\RuntimeBroker.exe 00004D98
C:\Windows\System32\SecurityHealthSystray.exe 00003688
C:\Windows\System32\SystemSettingsBroker.exe 00004A38
C:\Windows\System32\oobe\UserOOBEBroker.exe 00004894
C:\Windows\System32\smartscreen.exe 00005584
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000036B4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002034
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 000023C8
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 000048BC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002BF8

[Larirawiel]

SYSTEM_CPU Intel(R) Core(TM) i9-14900K (32 CPUs), ~3.2GHz

You are propably affected by this, unfortunately:

https://www.radgametools.com/oodleintel.htm

A possible temporary fix:
"A reportedly successful workaround for many people is to use Intel XTU and lower the Performance Core multiplier from x55 to x54 or x53. Apparently, affected titles may then crash one more time during load immediately after, but will work afterwards (we have not been able to confirm this ourselves). Using XTU is likely the quickest and easiest way to go and doesn't even require rebooting to try different settings, but you might need to reapply it after every start if you don't save the profile. (Alternatively, set the P-core multiplier in the BIOS instead.)"



Cheers

[Urza]

If anyone else is having issues, I updated my BIOS to a new version which specifically seems to have a new profile for this issue (MSI motherboard Bios version M.52)

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We are glad to hear that you are no longer experiencing this issue. If you have any more questions or concerns, please make a new thread in the technical support forums.

This thread will be moved to "Closed Concerns”. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!