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  1. #1
    Player
    AkhatenWinter's Avatar
    Join Date
    Jul 2024
    Posts
    5
    Character
    Hakathen Winter
    World
    Cerberus
    Main Class
    Viper Lv 100

    FFXIV_dx11.exe crash error.

    Good evening.

    Since the 7.01 patch, I keep getting an error after some time of playing. But this is never a fixed time, the error spawns randomly. Here is what the error says :



    I have tried to find solutions on this forum and on reddit. I used the repair tool on the launcher, reinstalled the game, updated everything, from Windows to GPU drivers. I tested my RAM. Everything works perfectly fine. The game was initially on the C: local disk when it first happened, I then installed it on a NvME SSD.
    That's why I need your help on this. Here is the specifications I took on the launcher :


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\azagu\OneDrive\Documents
    FINAL FANTASY XIV ONLINE E:\Final Fantasy XIV\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 3 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 11 Professionnel 64 bits (6.2, build 9200) (22621.ni_release.220506-1250)
    SYSTEM_CPU 12th Gen Intel(R) Core(TM) i7-12700 (20 CPUs), ~2.1GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 12
    SYSTEM_BIOS 1.00
    SYSTEM_LANGUAGE français (Paramètres régionaux*: français)
    SYSTEM_MEMORY 16175.867MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 24111.867MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.733GB SYSTEM_FREEDISC_SPACE 555.348GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 848.339GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.745GB SYSTEM_FREEDISC_SPACE 346.884GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY10
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8018.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8087.934 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.6070
    SYSTEM_GRAPHICS_DRIVER_DATE 7/10/2024 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY11
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8018.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8087.934 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.6070
    SYSTEM_GRAPHICS_DRIVER_DATE 7/10/2024 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Intel(R) UHD Graphics 770
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 8215 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_18fdbf491b9ae84e\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_18fdbf491b9ae84e\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_18fdbf491b9ae84e\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_18fdbf491b9ae84e\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0101.5762
    SYSTEM_GRAPHICS_DRIVER_DATE 7/4/2024 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Casque (Arctis 7+)
    SYSTEM_SOUND_DEVICE_ID {4EF97091-4020-44BB-9D88-99138AFEC468}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.3958
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 7/19/2024 02:00:00
    SYSTEM_SOUND Casque (Oculus Virtual Audio Device)
    SYSTEM_SOUND_DEVICE_ID {9D58F749-2941-4355-9FD1-573CFB699BFD}
    SYSTEM_SOUND_DEVICE_NAME oculusvad.sys
    SYSTEM_SOUND_DRIVER_VERSION 19.43.15.407
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 11/29/2023 02:00:00
    SYSTEM_SOUND LG ULTRAWIDE (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {90C60188-9E5E-49C3-92ED-2E085B6CAC3C}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.4.0.1
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 2/18/2024 02:00:00
    SYSTEM_SOUND LS27AG55x (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {545DD9C1-7B5E-4942-A0F2-5618005900AF}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.4.0.1
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 2/18/2024 02:00:00
    SYSTEM_SOUND SteelSeries Sonar - Aux (SteelSeries Sonar Virtual Audio Device)
    SYSTEM_SOUND_DEVICE_ID {9EAB036C-FD15-41CD-A631-DB8D6F287A9A}
    SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
    SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 3/14/2023 02:00:00
    SYSTEM_SOUND SteelSeries Sonar - Chat (SteelSeries Sonar Virtual Audio Device)
    SYSTEM_SOUND_DEVICE_ID {D7185879-EAC6-4917-BCF0-ED13E4209C15}
    SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
    SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 3/14/2023 02:00:00
    SYSTEM_SOUND SteelSeries Sonar - Gaming (SteelSeries Sonar Virtual Audio Device)
    SYSTEM_SOUND_DEVICE_ID {94D28E03-1D6D-4F1B-9F59-7EFBD0FF844C}
    SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
    SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 3/14/2023 02:00:00
    SYSTEM_SOUND SteelSeries Sonar - Media (SteelSeries Sonar Virtual Audio Device)
    SYSTEM_SOUND_DEVICE_ID {2604E371-D99F-4319-A494-4086DA70B0F7}
    SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
    SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 3/14/2023 02:00:00
    SYSTEM_SOUND SteelSeries Sonar - Microphone (SteelSeries Sonar Virtual Audio Device)
    SYSTEM_SOUND_DEVICE_ID {4E83CB15-CF52-4312-8FB2-368179BB7BBD}
    SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
    SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
    SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
    SYSTEM_SOUND_DRIVER_DATE 3/14/2023 02:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Souris
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Clavier
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D5207B00-410D-11EE-8005444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D520A210-410D-11EE-8006444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {CCF9E540-43A8-11EE-8005444553540000}
    SYSTEM_INPUT_NAME G502 LIGHTSPEED Wireless Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {17448000-C2AD-11EE-8001444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex 7
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {CCFA0C50-43A8-11EE-8006444553540000}
    SYSTEM_INPUT_NAME G502 LIGHTSPEED Wireless Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {72EAF290-F4B9-11EC-8001444553540000}
    SYSTEM_INPUT_NAME 2.4G Wireless Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {73E4EFA0-F0AB-11EC-8001444553540000}
    SYSTEM_INPUT_NAME Arctis 7+
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {72EB19A0-F4B9-11EC-8002444553540000}
    SYSTEM_INPUT_NAME 2.4G Wireless Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D520A210-410D-11EE-8007444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {17448000-C2AD-11EE-8002444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex 7
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {72EB40B0-F4B9-11EC-8003444553540000}
    SYSTEM_INPUT_NAME 2.4G Wireless Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D520C920-410D-11EE-8008444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {17448000-C2AD-11EE-8003444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex 7
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {72EB40B0-F4B9-11EC-8004444553540000}
    SYSTEM_INPUT_NAME 2.4G Wireless Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D520C920-410D-11EE-8009444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {72EB40B0-F4B9-11EC-8005444553540000}
    SYSTEM_INPUT_NAME 2.4G Wireless Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {73E4EFA0-F0AB-11EC-8002444553540000}
    SYSTEM_INPUT_NAME Arctis 7+
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {CCFA0C50-43A8-11EE-8007444553540000}
    SYSTEM_INPUT_NAME G502 LIGHTSPEED Wireless Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {72EB40B0-F4B9-11EC-8006444553540000}
    SYSTEM_INPUT_NAME 2.4G Wireless Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {CCFA3360-43A8-11EE-8008444553540000}
    SYSTEM_INPUT_NAME G502 LIGHTSPEED Wireless Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {17459170-C2AD-11EE-8004444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex 7
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1745B880-C2AD-11EE-8005444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex 7
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D520C920-410D-11EE-800A444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {73E516B0-F0AB-11EC-8003444553540000}
    SYSTEM_INPUT_NAME Arctis 7+
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    RzMonitorForegroundWindow
    FFXIVLauncher
    Technical Support - Ecrire un nouveau sujet - Google Chrome
    @Alhtar - Discord
    (117) SWTOR FR - RÉCAPITULATIF DE LA MAJ 7.5.1 - YouTube - Google Chrome
    (117) J'AI RÉUSSI A VOLER DES STREAMHACKERS !!
    (1)

  2. #2
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    869
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Please try the following:
    - Update and reinstall the drivers for your graphics card and sound drivers (if applicable). It appears that your GPU [NVIDIA GeForce RTX 3070] was last updated on [7/10/2024], at this time there should be a newer version available.

    - Please try adjusting/lowering the resolution.
    - Please try running the game as an administrator.
    - Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
    - Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure both the game and Steam are installed on same drive)
    - Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup. It appears that you may have additional programs such as [@Alhtar - Discord] which may cause communication errors running in the background.

    - Make sure that the Windows OS is fully updated.
    - Verify installation files (Steam)
    - Reinstall game (If steam version, try uninstalling and reinstalling both the game and Steam)

    Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!
    (0)

  3. #3
    Player
    AkhatenWinter's Avatar
    Join Date
    Jul 2024
    Posts
    5
    Character
    Hakathen Winter
    World
    Cerberus
    Main Class
    Viper Lv 100
    Hello !
    Thanks a lot for your answer ! I'm trying one by one your solutions, and maybe the 7.05 patch solved my problems. I'll try long sessions today and tomorrow to see if everything is okay. Could you let this thread open to this time ?
    Thanks in advance !
    (0)

  4. #4
    Player
    AkhatenWinter's Avatar
    Join Date
    Jul 2024
    Posts
    5
    Character
    Hakathen Winter
    World
    Cerberus
    Main Class
    Viper Lv 100
    Hello again,

    I tried everything you told me to do, but I keep getting ffxiv_dx11.exe errors. Here is the last one I got two minutes ago :


    I don't find any solution on other websites, and I wouldn't want to stop playing FFXIV for some errors, but since they appear randomly, I can't even start playing any kind of content. Thanks in advance, I really need your help on this.
    (0)

  5. #5
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    869
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

    Could you provide the exact error message received? Did the behavior of the error change from any of the troubleshooting performed?
    Are you running any additional programs alongside Final Fantasy XIV?
    Does the issue occur with one character or multiple characters?
    When the issue happens, is the PC over heating at all?

    Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode?
    Have you already moved the FINAL FANTASY XIV game files to the C: drive rather than the E: drive?
    It appears that you may be using the Windows program 'OneDrive', please try disabling this program as it may be causing communication errors as it tries to sync your files.

    Please specify which troubleshooting steps you may have already tried.

    Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!
    (0)

  6. #6
    Player
    AkhatenWinter's Avatar
    Join Date
    Jul 2024
    Posts
    5
    Character
    Hakathen Winter
    World
    Cerberus
    Main Class
    Viper Lv 100
    Hello !

    I tried to link an image to the forum, but it seems it doesn't appear, so here it is, written :
    ffxiv_dx11.exe+410B79
    ffxiv_dx11.exe+40356A
    ffxiv_dx11.exe+418319
    ffxiv_dx11.exe+404B11
    ffxiv_dx11.exe+40BC8E
    ffxiv_dx11.exe+40C2C7
    ffxiv_dx11.exe+40B86F
    ffxiv_dx11.exe+40C452

    Another error with different numbers after ffxiv_dx11.exe+ happened, but I don't have the numbers now, I'll play more to see if it happens again to give you those numbers.
    I don't run anything related to FFXIV while playing. Sometimes Discord, sometimes nothing at all.
    I only have one character.
    I'm using HWMonitor and/or MSI Afterburner sometimes to check over heating, and it never happened.
    This issue occured in full screen mode and in borderless mode.
    I reinstalled the game on the C: drive.
    I disabled OneDrive a few days ago, a bit after creating this post.

    Here are all the steps I tried for now :
    - Reinstall the game.
    - Repair game with launcher.
    - Uninstall and install GPU drivers.
    - Install on another drive (C: to E:, then to C: again).
    - RAM test (everything clear).
    - Windows scan with cmd.
    - Check for malware and virus.
    - Underclocking and undervolting with MSI Afterburner, my GPU being MSI GeForce RTX 3070 Gaming Z Trio 8G LHR. This seems to help me play longer, but the error came back.

    Thank you for your time.
    (1)

  7. #7
    Player
    Larirawiel's Avatar
    Join Date
    Feb 2019
    Location
    Aldrassil
    Posts
    2,488
    Character
    Larirawiel Caennalys
    World
    Shiva
    Main Class
    White Mage Lv 100
    Which motherboard do you have?


    Cheers
    (0)

  8. #8
    Player
    AkhatenWinter's Avatar
    Join Date
    Jul 2024
    Posts
    5
    Character
    Hakathen Winter
    World
    Cerberus
    Main Class
    Viper Lv 100
    Hello !

    Here's my components :
    - SEASONIC FOCUS GX-850 80+ GOLD
    - BALLISTIX BLACK RGB 2X8 GO (16 GO) 3600 MHZ CAS16
    - LIAN LI LANCOOL MESH
    - MSI GEFORCE RTX 3070 GAMING Z TRIO 8G LHR
    - CRUCIAL SSD P5 PLUS 1000GB 3D NAND NVME PCIE® M.2
    - MSI WATERCOOLING MAG CORELIQUID C240 SOCKET 1700
    - INTEL BX8071512700 INTEL® CORE™ I7-12700 DESKTOP
    - MSI MAG B660M MORTAR WIFI DDR4
    (1)

  9. #9
    Player
    dariakus's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    12
    Character
    Faded Star
    World
    Behemoth
    Main Class
    Gunbreaker Lv 97
    Hello! I have started seeing the same issues as well. I've tried everything listed, too, and have even reinstalled. Nothing else has been updated on the computer since this started happening.

    I've been running borderless fullscreen, but I'm going to give regular fullscreen a shot for a while and see if it continues to happen. Would love to have it fixed for borderless, though.

    Thanks!
    (0)
    Once upon a time, or maybe twice...

  10. #10
    Player
    One_wing's Avatar
    Join Date
    Aug 2024
    Posts
    2
    Character
    Eric Wong
    World
    Gilgamesh
    Main Class
    Warrior Lv 100
    ive been having the same issue to, i noticed it started last week and get a similar message to, ive tried what most forum have recommend but it still keeps happening and its driving me insane. my graphic card and processor are AMD so idk if i should open another thread but i definitely want to keep an eye on this thread to see if there a solution that might work for me
    (0)

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