Any CONFIRMED new XBOX users playing with an existing account

[Korentijn]

At this point it has been several days and me nor any fellow XBOX owners I am in touch with have been able to succesfully transfer existing accounts from PC/PS4/PS5 to the XBOX. We are all receiving the same errors. Can anyone confirm this is truly possible, and if so can you screen shot the process.

We have:
- Base game + Dawntrail preorder
- Existing subs, actively been playing on PC/PS4/PS5
- Xbox game pass

We have been reaching out to the official helpdesk but the answers are incredibly unhelpul and we are being told time and time again to launch the game, fill in existing account credentials, and 'link'. However, as soon as we do we receive the error that we have not registered an XBOX game on our accounts.

[Xellz]

hi Did your problem get solved?
i bought the game in xbox and when loggin in with my SE account it tells me it has not yet been registered. i believe it to be quite similar to what you posted.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is European in region, we advise to contact the continuing your correspondence with the European Support Center.

This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue. Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!