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  1. #1
    Player
    Amylou_sky's Avatar
    Join Date
    Feb 2021
    Posts
    3
    Character
    Amylou Sky
    World
    Famfrit
    Main Class
    Red Mage Lv 100

    Mogstation keeps giving me an error when i try and resub

    When i try and renew my sub to the game via mogstation either via credit card payment or steam it keeps giving me this error

    The Square Enix Account Management System is currently processing upcoming service fees for billing.
    During this period, you will not be able to do any of the following:

    - Add/Change Subscriptions
    - Retainer Service
    - Companion App
    - Update Payment Method
    - Add PlayStation®5 | PlayStation®4 License
    - Add Windows® License
    - Add Mac License
    - Add Xbox License
    - Add Game Time Card
    - Buy gametime with paysafecard
    - Cancel Subscription
    - Cancel Service Account
    - Cancel Square Enix Account

    These actions will become possible once again after the billing processes have completed.
    We apologize for the inconvenience and thank you for your understanding and cooperation.
    Its been happening since last night im not sure what to do
    (0)

  2. #2
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    879
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is European in region, we advise to contact the continuing your correspondence with the European Support Center.

    This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue. Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!
    (0)