Game is silent crashing on start?

[SeeEmAge]

Hello!

I just played FF14 over 30 hours on my cloud PC. Now, as I changed to another client PC, it won't start on it anymore. I press play, the screen turns black and show me the FF mouse cusor. After a click it is not responding anymore and a second click crashes the window. I have my system infos right here:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Shadow\Documents
FINAL FANTASY XIV Online D:\Games\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-Bit-Version (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD EPYC 7543P 32-Core Processor (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.1.3
SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
SYSTEM_MEMORY 28652.430MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 30444.430MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 510.753GB SYSTEM_FREEDISC_SPACE 460.127GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2559.999GB SYSTEM_FREEDISC_SPACE 1937.487GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA RTX A4500
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP NVIDIA RTX A4500
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 20250.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 14326.215 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (119Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.5612
SYSTEM_GRAPHICS_DRIVER_DATE 6/25/2024 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA RTX A4500
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY7
SYSTEM_GRAPHICS_CHIP NVIDIA RTX A4500
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 20250.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 14326.215 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2732 x 2048 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.5612
SYSTEM_GRAPHICS_DRIVER_DATE 6/25/2024 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Red Hat QXL controller
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP QEMU QXL
SYSTEM_GRAPHICS_MAKER Red Hat, Inc.
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC QXL 1B36
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER c:\windows\system32\drivers\qxldod.sys,c:\windows\system32\drivers\qxldod.sys
SYSTEM_GRAPHICS_DRIVER_VERSION 10.00.0000.21000
SYSTEM_GRAPHICS_DRIVER_DATE 11/20/2020 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Deutsch

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Apple Display (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {33C62F80-4629-433F-B140-BB4D481FF669}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.4.0.1
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 2/18/2024 02:00:00
SYSTEM_SOUND BladeShadow (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {407231B8-F9A5-41FA-B9A0-F3698D918274}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.4.0.1
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 2/18/2024 02:00:00
SYSTEM_SOUND Lautsprecher (Virtual Audio Device (WDM) - ShadowVirtualSpeaker)
SYSTEM_SOUND_DEVICE_ID {ADEA5776-A62D-4BCD-95B7-DE0EDA0FB6E7}
SYSTEM_SOUND_DEVICE_NAME ShadowVirtualSpeaker.sys
SYSTEM_SOUND_DRIVER_VERSION 9.57.19.57
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 2/22/2024 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Maus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tastatur
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D87B320-F83B-11EE-8003444553540000}
SYSTEM_INPUT_NAME BladeSysVirtHID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D884F60-F83B-11EE-8008444553540000}
SYSTEM_INPUT_NAME BladeSysVirtHID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Local
Tomorrowland 2024 LIVE - YouTube - Google Chrome
FINAL FANTASY XIV - A Realm Reborn
Windows-Eingabeerfahrung


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.5
Google Chrome
Microsoft Edge Update
Microsoft Edge WebView2-Laufzeit
Npcap
RivaTuner Statistics Server 7.3.4
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.40.33810
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.40.33810
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.40.33810
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.40.33810
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Git
mGBA 0.10.3
DayZ
FINAL FANTASY XIV Online
WhatPulse
ShadowSvsManager
ShadowManager
ShadowProcessator
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
ShadowVirtualStorage
TightVNC
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
ShadowVirtualGamepad
ShadowVR
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.40.33810
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
ShadowVirtualAudio
Shadow Drive
ShadowLogger
ShadowGraphicsDriver
ShadowVirtualHid
ShadowDumpWindowsDriver
ShadowStreamer
Update for Windows 10 for x64-based Systems (KB5001716)
ShadowInstaller
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ShadowVirtualSpeaker
New Relic Infrastructure Agent
French - Apple
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
ShadowSerial
NVIDIA Grafiktreiber 556.12
NVIDIA-App 10.0.1.256
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NVIDIA FrameView SDK 1.4.9615.33661400
NVIDIA HD-Audiotreiber 1.4.0.1
NVIDIA Install Application
NVIDIA Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 10.0.1.256
NVIDIA Virtual Audio 4.65.0.3
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.40.33810
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
iCloud Outlook


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\126.0.2592.113\msedgewebview2.exe 00000460
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000011AC
C:\Program Files (x86)\Steam\steam.exe 000030B8
C:\Program Files\Google\Chrome\Application\chrome.exe 00002B3C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001CBC
C:\Program Files\Shadow Drive\shadow_drive.exe 00003668
C:\Program Files\WindowsApps\Microsoft.GamingApp_2407.1001.1.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 00000E20
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24062.101.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00002A68
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.16300.20.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 0000218C
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.16300.20.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00002428
C:\Users\Shadow\AppData\Local\Discord\app-1.0.9154\Discord.exe 00000758
C:\WINDOWS\Explorer.EXE 00001AF4
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00001B08
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002AE4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000C08
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002444
C:\WINDOWS\system32\DllHost.exe 000034C4
C:\WINDOWS\system32\sihost.exe 00000B30
C:\WINDOWS\system32\svchost.exe 00002B8C
C:\WINDOWS\system32\taskhostw.exe 0000085C
C:\Windows\System32\RuntimeBroker.exe 00002EE8
C:\Windows\System32\SecurityHealthSystray.exe 00002D8C
C:\Windows\System32\smartscreen.exe 000037F0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000200C
D:\Games\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher64.exe 000020C4
D:\Games\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000694

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- It appears that your CPU [AMD EPYC 7543P 32-Core Processor (8 CPUs)] may barely exceed the minimum requirement [Intel® Core™ i7-7700 ], as such we would recommend trying to run FINAL FANTASY XIV without many or any other programs in the background to see if it helps.

- Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
- Please try adjusting/lowering the resolution.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure both the game and Steam are installed on same drive)
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Verify installation files (Steam)
- Reinstall game (If steam version, try uninstalling and reinstalling both the game and Steam)

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!