Game crashes with Fatal Directx Error

[Contr01]

I've been experiencing this issue for a while now it happens at random. Been looking for solutions and nothing works. Have tried the following:


Ran game locked at 30 fps on the lowest possible settings in window mode.

Updated and did a clean reinstall of drivers.

Reinstalled the game.

Did a clean reinstall of windows.

Made sure cpu and gpu aren't overclocked.

Tested Ram.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\darry\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 13th Gen Intel(R) Core(TM) i7-13700HX (16 CPUs), ~2.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 16
SYSTEM_BIOS KWCN44WW
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16196.867MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 24900.867MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 951.646GB SYSTEM_FREEDISC_SPACE 219.557GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4060 Laptop GPU
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4060 Laptop GPU
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 7957.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8098.434 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1600 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_e4c2d764c82d2d50\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_e4c2d764c82d2d50\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_e4c2d764c82d2d50\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_e4c2d764c82d2d50\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.5612
SYSTEM_GRAPHICS_DRIVER_DATE 6/24/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {5DD1D045-12F9-42E4-A66F-337E5EE64C3D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9597.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/30/2023 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3A14CE0-01AA-11EF-8001444553540000}
SYSTEM_INPUT_NAME ITE Device(8295)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3B71ED0-01AA-11EF-800D444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3AB10E0-01AA-11EF-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3ABD430-01AA-11EF-8003444553540000}
SYSTEM_INPUT_NAME ITE Device(8295)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 17 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3ABD430-01AA-11EF-8004444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3ABD430-01AA-11EF-8005444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3B68290-01AA-11EF-8006444553540000}
SYSTEM_INPUT_NAME ITE Device(8295)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3B68290-01AA-11EF-8007444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3B68290-01AA-11EF-8008444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3B68290-01AA-11EF-8009444553540000}
SYSTEM_INPUT_NAME ITE Device(8295)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3B80930-01AA-11EF-8010444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3B6F7C0-01AA-11EF-800A444553540000}
SYSTEM_INPUT_NAME ITE Device(8295)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Windows Input Experience
#general | Omnipresence - Discord
Technical Support - Post New Thread and 4 more pages - Personal - Microsoft​ Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.5
ASIO4ALL
Battle.net
Diablo IV
FL Studio 21
FL Studio ASIO
Wuthering Waves
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Overwatch
Dolby Vision Provisioning Utility
Steam
Lenovo System Update
Lenovo Vantage Service
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.40.33810
UE4 Prerequisites (x64)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.40.33810
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.40.33810
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.40.33810
REDRAGON Gaming Mouse
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
PS Remote Play
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Intel(R) Extreme Tuning Utility
CPUID HWMonitor 1.53
Netmarble Launcher 0.4.6
HoYoPlay
Microsoft 365 Apps for enterprise - en-us
Microsoft OneDrive
Dark and Darker
Halo: The Master Chief Collection
TavernWorker for Dark and Darker - Steam
Intel(R) Extreme Tuning Utility SDK
Tobii Experience Software For Windows
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.40.33810
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
NVIDIA Graphics Driver 556.12
NVIDIA GeForce Experience 3.28.0.417
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.23.1019
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.4.0.1
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Platform Controllers and Framework
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.28.0.417
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.52.831.832
NVIDIA Virtual Audio 4.65.0.3
Intel(R) Extreme Tuning Utility
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.40.33810
Microsoft Update Health Tools
UE4 Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Lenovo\VantageService\4.1.12.0\LenovoVantage-(GenericMessagingAddin).exe 00000748
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000049E8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002BF0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00001508
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003CE0
C:\Program Files\Microsoft OneDrive\24.126.0623.0001\Microsoft.SharePoint.exe 00003D18
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000021B0
C:\Program Files\WindowsApps\Microsoft.GamingApp_2407.1001.1.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 00000C5C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24062.101.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00000FFC
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.16300.20.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 000025AC
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.16300.20.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00002984
C:\Users\darry\AppData\Local\Programs\Lenovo\Lenovo Service Bridge\LSB.exe 00002BE0
C:\Windows.old\Users\darry\AppData\Local\Discord\app-1.0.9154\Discord.exe 00001718
C:\Windows\Explorer.EXE 000024B4
C:\Windows\System32\DriverStore\FileRepository\ipf_cpu.inf_amd64_bef44694f882994d\ipf_helper.exe 00002174
C:\Windows\System32\DriverStore\FileRepository\lenovofnandfunctionkeys.inf_amd64_1446a24b89ad2808\FnHotkeyUtility.exe 00002644
C:\Windows\System32\LocationNotificationWindows.exe 00003164
C:\Windows\System32\RuntimeBroker.exe 000036F4
C:\Windows\System32\SystemSettingsBroker.exe 000026E8
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002E8C
C:\Windows\System32\smartscreen.exe 00001D28
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003B28
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002778
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 000025E4
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002A74
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000347C
C:\Windows\system32\ApplicationFrameHost.exe 00003EA4
C:\Windows\system32\DllHost.exe 00002C58
C:\Windows\system32\NhNotifSys.exe 000023EC
C:\Windows\system32\backgroundTaskHost.exe 00004308
C:\Windows\system32\cmd.exe 00002BA8
C:\Windows\system32\conhost.exe 000025CC
C:\Windows\system32\sihost.exe 000021CC
C:\Windows\system32\svchost.exe 00002F84
C:\Windows\system32\taskhostw.exe 000009AC
C:\Windows\system32\wbem\unsecapp.exe 000032F8

[Larirawiel]

SYSTEM_CPU 13th Gen Intel(R) Core(TM) i7-13700HX (16 CPUs), ~2.1GHz

You may be affected by this:
https://www.radgametools.com/oodleintel.htm

This could help:
"A reportedly successful workaround for many people is to use Intel XTU and lower the Performance Core multiplier from x55 to x54 or x53. Apparently, affected titles may then crash one more time during load immediately after, but will work afterwards (we have not been able to confirm this ourselves). Using XTU is likely the quickest and easiest way to go and doesn't even require rebooting to try different settings, but you might need to reapply it after every start if you don't save the profile. (Alternatively, set the P-core multiplier in the BIOS instead.)"

But this tipp is for the 13900/14900-CPUs. Maybe you have to lower the multiplicator further.

More informations about this issue:
https://www.youtube.com/watch?v=gTeubeCIwRw



Cheers