Game keeps crashing need help

[ArcaneIncarnate]

My game keeps crashing with no consistent causes here's the error message of the last time it happened

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2024-07-10_06:55

KERNEL32.DLL+18657
ffxiv_dx11.exe+1F2DCD
ffxiv_dx11.exe+4823B5
ffxiv_dx11.exe+4822A9
ffxiv_dx11.exe+481CCE
ffxiv_dx11.exe+1F297D
ffxiv_dx11.exe+1F2C23
ffxiv_dx11.exe+A1B70

Any help would be greatly appreciated.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\User\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 7 1700X Eight-Core Processor (16 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 3202
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32682.141MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 34730.141MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.787GB SYSTEM_FREEDISC_SPACE 717.039GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 580 2048SP
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6FDF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8135.832 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16341.070 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0402263.inf_amd64_1366da2d694c570c\B400781\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0402263.inf_amd64_1366da2d694c570c\B400781\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0402263.inf_amd64_1366da2d694c570c\B400781\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0402263.inf_amd64_1366da2d694c570c\B400781\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.21912.0014
SYSTEM_GRAPHICS_DRIVER_DATE 2/19/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 4 - GF276 (2- AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {C7883FEA-C669-4FC0-8C02-12BBF12F16C9}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.30
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/5/2024 20:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {8891618C-9279-40D9-B91E-131083FF0EE9}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.2506
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2023 20:00:00
SYSTEM_SOUND Speakers (G432 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {9349B4D0-2062-464D-8588-E609E32C17B3}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.3672
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/20/2024 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {860C7520-45E7-11EF-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {860F3440-45E7-11EF-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow V3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {860F3440-45E7-11EF-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8611CC50-45E7-11EF-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow V3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8611F360-45E7-11EF-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {86132BE0-45E7-11EF-8006444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow V3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {861352F0-45E7-11EF-8007444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {861352F0-45E7-11EF-8008444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {86137A00-45E7-11EF-8009444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow V3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8613A110-45E7-11EF-800A444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8613A110-45E7-11EF-800B444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow V3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {861500A0-45E7-11EF-800C444553540000}
SYSTEM_INPUT_NAME G432 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {86166030-45E7-11EF-800D444553540000}
SYSTEM_INPUT_NAME G432 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {86168740-45E7-11EF-800E444553540000}
SYSTEM_INPUT_NAME G432 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8617E6D0-45E7-11EF-800F444553540000}
SYSTEM_INPUT_NAME G432 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8617E6D0-45E7-11EF-8010444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {86180DE0-45E7-11EF-8011444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
AMD SOFTWARE
Settings
Settings
Game keeps crashing need help — Mozilla Firefox


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Razer Cortex
Razer Synapse
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.40.33810
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.40.33810
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.40.33810
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.40.33810
AFK Journey
AMD Software
CCleaner
HoYoPlay
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Razer Axon
WinRAR 7.01 (64-bit)
RyzenMasterSDK
AMD Settings
AMD WVR64
Branding64
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.40.33810
AMD DVR64
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.40.33810
Microsoft Update Health Tools


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\126.0.2592.113\msedgewebview2.exe 00003BDC
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00002BF8
C:\Program Files (x86)\Razer\Razer Axon\RazerAxon.Player.exe 00001B4C
C:\Program Files (x86)\Razer\Razer Axon\RazerAxon.exe 00003FAC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000031D4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00002694
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00003340
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 0000175C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 000021F0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002BEC
C:\Program Files\Mozilla Firefox\firefox.exe 00001F54
C:\Program Files\WindowsApps\Microsoft.GamingApp_2407.1001.1.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 00003FA0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24062.101.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 000022FC
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.16300.20.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00001600
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.16300.20.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00002154
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.242.290.0_x64__zpdnekdrzrea0\XboxGameBarSpotify.exe 00003764
C:\Windows\Explorer.EXE 00001988
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000D04
C:\Windows\System32\RuntimeBroker.exe 00002914
C:\Windows\System32\SecurityHealthSystray.exe 00002A80
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001C64
C:\Windows\System32\smartscreen.exe 000042DC
C:\Windows\System32\svchost.exe 00000E24
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001AA4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001FCC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00001F90
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000034E4
C:\Windows\system32\ApplicationFrameHost.exe 0000210C
C:\Windows\system32\DllHost.exe 00001AC4
C:\Windows\system32\sihost.exe 00001044
C:\Windows\system32\svchost.exe 00003C7C
C:\Windows\system32\taskhostw.exe 00001174

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable). It appears that your GPU [AMD Radeon RX 580] driver was last updated on [2/19/2024], at this time newer versions should be available. Please try updating your GPU drivers to see if it helps with the issue.

- Please try adjusting/lowering the resolution.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure both the game and Steam are installed on same drive)
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Verify installation files (Steam)
- Reinstall game (If steam version, try uninstalling and reinstalling both the game and Steam)

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!