FFXIV crashes when trying to access the East Shroud

[Clalin]

For the past week, Final Fantasy XIV crashes each time I try to access the East Shroud. Regardless if I access via teleporting, walking, or the ferry from New Grinadia, the game crashes. The game will crash for all of my characters also. When the game crashes, it gives the following error message:
"An unexpected error has occurred. Exiting FINAL FANTSY XIV.(17)"

Prior to this past week, I have not encountered any issues with the East Shroud, nor any other area of Final Fantasy XIV. I have cleaned my computer as best I could, updated the driver, and did what troubleshooting I could think of to resolve the issue but it was still ongoing.

I have upgraded my computer's draphics card in June, to prepare for the release of Dawntrail, and it should be functioning well above the recommended system requirements.

I do have Final Fantasy XIV installed on my S drive, as my C drive does not have the amount of HDD space to be able to play FFXIV. This decision was made a long time afo and as mentioned previously, I have not encountered any technical issues with FFXIV until this point.

Would you be able to assist with this issue?

---------------

What Platform are you using? (Steam/Windows/Mac/PS4 etc.) Windows 10.
At what point does the issue occur? Each time I try to access the East Shroud
How often does the issue occur? Constant

Are you running any additional programs alongside Final Fantasy XIV? Not normally.
Does the issue occur with one character or multiple characters? All of my characters.
When the crash happens, is the PC over heating at all? No
Were any update or changes made to the PC around the time of the crash? No
Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode? The issue happens in all modes.

All steps taken to resolve the issue:
Cleaned computer
Cleared cache & cookies
Rebooted computer.
Powercycled router

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\i5 GAMER\Documents
FINAL FANTASY XIV - A Realm Reborn S:\FFXiV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 5800X 8-Core Processor (16 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32671.980MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37535.980MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 167.078GB SYSTEM_FREEDISC_SPACE 39.595GB
SYSTEM_STORAGE S:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 298.089GB SYSTEM_FREEDISC_SPACE 45.522GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 6600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x73FF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8147.211 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16335.990 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0390451.inf_amd64_39377efdd62734d1\B390182\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0390451.inf_amd64_39377efdd62734d1\B390182\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0390451.inf_amd64_39377efdd62734d1\B390182\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0390451.inf_amd64_39377efdd62734d1\B390182\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.12027.9001
SYSTEM_GRAPHICS_DRIVER_DATE 3/29/2023 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 6600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x73FF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8147.211 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16335.990 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0390451.inf_amd64_39377efdd62734d1\B390182\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0390451.inf_amd64_39377efdd62734d1\B390182\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0390451.inf_amd64_39377efdd62734d1\B390182\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0390451.inf_amd64_39377efdd62734d1\B390182\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.12027.9001
SYSTEM_GRAPHICS_DRIVER_DATE 3/29/2023 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (HDMI) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {16FDADCC-DE05-47EA-A4B6-FACC323B14B8}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.3636
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2023 20:00:00
SYSTEM_SOUND Digital Audio (HDMI) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {9CDAC49F-CEB0-4AAC-BEE3-5C57874AA7F1}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.3636
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2023 20:00:00
SYSTEM_SOUND Focusrite USB (Focusrite USB Audio)
SYSTEM_SOUND_DEVICE_ID {990133B5-F504-4EDE-8B89-96E34D611853}
SYSTEM_SOUND_DEVICE_NAME FocusriteUSBAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 4.63.23.563
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/18/2019 20:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {1AE6DEDA-6553-4632-B6E3-E88A72C27CDE}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8881.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/13/2020 20:00:00
SYSTEM_SOUND Speakers (Razer Kraken V3 X)
SYSTEM_SOUND_DEVICE_ID {F971FB2D-0586-4609-8262-9B137E72CB5A}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.4355
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2024 20:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {B7326528-6AD8-49AC-ACBF-C8793E082A62}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8881.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/13/2020 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E284FDF0-5637-11ED-8001444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5D839E70-66C8-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5D84FE00-66C8-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5D854C20-66C8-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0AF69320-B76E-11EC-8001444553540000}
SYSTEM_INPUT_NAME Razer Kraken V3 X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0AF88EF0-B76E-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer Kraken V3 X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5D8413A0-66C8-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B9F7D50-B76E-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer Kraken V3 X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5D85E860-66C8-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5D863680-66C8-11E9-8006444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E28F8540-5637-11ED-8002444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Crashes when moving to cities or high pop areas - Google Chrome
FINAL FANTASY XIV
FINAL FANTASY XIV - A Realm Reborn
Program Files
Untitled - Paint
Friends - Discord
Task Manager
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
Audacity 2.3.2
Google Chrome
@BIOS B15.0630.1
App Center
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OBS Studio
Microsoft Office Professional 2010
PCSX2 - Playstation 2 Emulator
PCSXR - PSX Emulator
Razer Cortex
Razer Synapse
Steam
TeamViewer
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
FINAL FANTASY XI
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.34.31938
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Avast Update Helper
UE4 Prerequisites (x64)
FFXIV MarketSense
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.34.31938
PlayOnline Viewer
TechPowerUp GPU-Z
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.34.31938
Microsoft Office Access MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Excel MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Publisher MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Outlook MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Word MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Proof (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Proof (French) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Proof (Spanish) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Proofing (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Single Image 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Definition update for Microsoft Office 2010 (KB982726)
Microsoft Office Shared MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office OneNote MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Adobe Refresh Manager
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
@BIOS B15.0630.1
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.34.31938
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
APP Center
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Streamlabs Desktop 1.8.4
7-Zip 19.00 (x64)
Avast Free Antivirus
CPUID CPU-Z 1.88
CPUID HWMonitor 1.40
Focusrite USB 4.63.23.563
The Texas Chain Saw Massacre
Escape Simulator
Phasmophobia
Among Us
VLC media player
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.34.31938
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
7-Zip 22.00 (x64 edition)
Malwarebytes version 5.1.6.117
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Windows PC Health Check
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.34.31938
Update for Windows 10 for x64-based Systems (KB5001716)
Microsoft Office Office 64-bit Components 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Adobe Acrobat (64-bit)
NVIDIA Graphics Driver 536.23
NVIDIA GeForce Experience 3.24.0.126
NVIDIA Optimus Update 39.2.2.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 39.2.2.0
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
Nvidia Share
NVIDIA ShadowPlay 3.24.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003E1C
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000047A8
C:\Program Files\AVAST Software\Avast\AvastUI.exe 000022E0
C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe 00005AF4
C:\Program Files\FocusriteUSB\Focusrite Notifier.exe 00003A70
C:\Program Files\Malwarebytes\Anti-Malware\Malwarebytes.exe 00000794
C:\Program Files\WindowsApps\ReaderNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 00002748
C:\Users\i5 GAMER\AppData\Local\Discord\app-1.0.9154\Discord.exe 00005AB0
C:\WINDOWS\Explorer.EXE 0000523C
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 0000079C
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003450
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00004E54
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000412C
C:\WINDOWS\system32\DllHost.exe 000035FC
C:\WINDOWS\system32\mspaint.exe 000043C0
C:\WINDOWS\system32\sihost.exe 0000279C
C:\WINDOWS\system32\svchost.exe 0000327C
C:\WINDOWS\system32\taskhostw.exe 0000120C
C:\Windows\System32\CompPkgSrv.exe 00003678
C:\Windows\System32\RtkAudUService64.exe 000046A0
C:\Windows\System32\RuntimeBroker.exe 000035D4
C:\Windows\System32\SecurityHealthSystray.exe 0000264C
C:\Windows\System32\oobe\UserOOBEBroker.exe 00004F88
C:\Windows\System32\smartscreen.exe 00003C58
S:\FFXiV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004B00
S:\FFXiV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00004CE0

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable). For your GPU [AMD Radeon RX 6600] it appears that the driver was last updated on [3/29/2023] which is quite outdated. Please double check that the GPU driver is updated, this cannot be done through the device manager.

- Please try adjusting/lowering the resolution.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive as installing the game on other drives may lead to unexpected errors.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup. It appears that you may have the program [Friends - Discord] running in the background, for the troubleshooting phase please close this program.

- Make sure that the Windows OS is fully updated.
- Reinstall game

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!