DX_11 Crash at Area Load

[dwhit256]

The game is consistently crashing at the area loading screen with the following backtrace.

ffxiv_dx11.exe + 161BE77
ffxiv_dx11.exe + 161C58C
ffxiv_dx11.exe + 1620F00
ffxiv_dx11.exe + 1F3A90
ffxiv_dx11.exe + 21A250
ffxiv_dx11.exe + 1B88696
KERNEL32.DLL + 17374

My info is copied at the end of this message.

I've tried

• Reinstalling the game
• Reinstalling my graphics drivers
• Trying different resolutions
• Trying windowed/full screen
• Disabling most services
• Disabling Discord overlay

I don't know what else to do.

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FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
Immerse Gamepack FINAL FANTASY XIV Edition version 1.1.0.2 C:\Program Files\Embody\Immerse Gamepack FINAL FANTASY XIV Edition\
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[Larirawiel]

Your system does not meet the minimum requirements. Your CPU is a Phenom 2, a CPU from 2009. So do not expect, that it will work. :/



Cheers

[dwhit256]

I find that hard to believe, since I can run this on my underpowered laptop (granted, only at 10 fps). I could understand sub-standard performance with my hardware, but not crashing like this which occurs after character selection.

[chadesiel]

i have the same issue, dx_11 errors and game crash. The situation started from last week, even got some BSOD after the game crashes. i did a clean reinstall gpu driver and checked BIOS, but now I keep getting nvgpucomp64.dll errors at multiple random times in a day. This is the first time for me to have a constant game crashing problem, and I never had this before DT. I am getting tired of this issue .

[Larirawiel]

I find that hard to believe, since I can run this on my underpowered laptop

It is, what it is. The absolute minimum supported CPU is an i7-7700.

even got some BSOD after the game crashes.

BSODs are usually an indicator for bad drivers or hardware failures.




Cheers

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We do apologize for the inconvenience, however as previously mentioned it appears that your CPU [AMD Phenom(tm) II X6 1090T] does fail to meet the minimum requirement [Intel® Core™ i7-7700]. As such, unfortunately we are unable to guarantee that your system will be able to run FINAL FANTASY XIV as it can be a graphically and computationally intensive game.

As this time we may only suggest the following:
- Please try adjusting/lowering the resolution and graphical settings.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure both the game and Steam are installed on same drive)
- Make sure that the Windows OS is fully updated.
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable). Additionally, it appears that your GPU [Radeon (TM) RX 480] was last updated on [2/19/2024]. At this time, a newer version should be available.

As your CPU already fails to meet the minimum, if you would like to try and access FINAL FANTASY XIV anyway we would recommend trying to not run any other nonessential programs in the background to allow for ample resources.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We do apologize for the inconvenience, however as previously mentioned it appears that your CPU [AMD Phenom(tm) II X6 1090T] does fail to meet the minimum requirement [Intel® Core™ i7-7700]. As such, unfortunately we are unable to guarantee that your system will be able to run FINAL FANTASY XIV as it can be a graphically and computationally intensive game.

Please double check that your system meets the minimum requirements here:
https://na.finalfantasyxiv.com/system_requirements/

As this time we may only suggest the following:
- Please try adjusting/lowering the resolution and graphical settings.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure both the game and Steam are installed on same drive)
- Make sure that the Windows OS is fully updated.
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable). Additionally, it appears that your GPU [Radeon (TM) RX 480] was last updated on [2/19/2024]. At this time, a newer version should be available.

As your CPU already fails to meet the minimum, if you would like to try and access FINAL FANTASY XIV anyway we would recommend trying to not run any other nonessential programs in the background to allow for ample resources.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!