If the game has problems and did worse than before, we will complain.

Because that's what you are paying for. You talk like if it was completely free when they milk you for changing races, milk you with subs, milk you with past event gear and objects you will never have if you didn't play in the moment and if you had personal problems to play that event or your sub when that event happened? Heh, go pay more to get those items in the store.
And if you have a house? Don't think of unsub because they will delete your house and your items so you have to continue being milked every month with a sub that it's overpriced.

No dear, this is no indie game, this is no tiny company, they fuck up things? They need to listen to the critiques and see what they did wrong.