Thread: Big FPS loss while play AST in the trials and Raids since the last patch (7.01)

Hello,

Issue: Big FPS loss and variation in fps (from 60 to 15) while playing AST and tackling Raids and trials. This issue was not present on the DT patch release but was present only on the latest patch.

Specs:
Time of this report: 7/18/2024, 17:15:34
Machine Id: {AFFCFC88-A3A1-4A8F-ACBD-CF2AAE59B980}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: MS-7C91
BIOS: A.70 (type: UEFI)
Processor: AMD Ryzen 5 5600G with Radeon Graphics (12 CPUs), ~3.9GHz
Memory: 32768MB RAM
Available OS Memory: 28562MB RAM
Page File: 17559MB used, 12794MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.4597 64bit Unicode

Display devices:
Card name: NVIDIA GeForce GTX 1060 6GB
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce GTX 1060 6GB
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1C03&SUBSYS_37711458&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 20324 MB
Dedicated Memory: 6043 MB
Shared Memory: 14281 MB
Current Mode: 1920 x 1080 (32 bit) (75Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.644531,0.334961), Green(0.304688,0.629883), Blue(0.148438,0.049805), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: LG FHD
Monitor Id: GSM5BE2
Native Mode: 1920 x 1080(p) (74.973Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver File Version: 31.00.0015.3734 (English)
Driver Version: 31.0.15.3734
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:True Enabled:False
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 9/1/2023 3:00:00 AM, 773864 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-5F43-11CF-7E79-7E170EC2D235}
Vendor ID: 0x10DE
Device ID: 0x1C03
SubSys ID: 0x37711458
Revision ID: 0x00A1
Driver Strong Name: oem10.inf:0f066de38c1ebff8:Section048:31.0.15.3734ci\ven_10de&dev_1c03
Rank Of Driver: 00CF2001

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
- Please try adjusting/lowering the resolution.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure both the game and Steam are installed on same drive)
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Verify installation files (Steam)
- Reinstall game (If steam version, try uninstalling and reinstalling both the game and Steam)

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!