Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We appreciate you bringing this to our attention. It will be forwarded to the appropriate party. We apologize that the product you are referring to does not meet your expectations. Unfortunately we cannot provide the requested information, however we would recommend double checking the in-game settings to see if disabling any of the available options may help with the reported issue.

We hope this information is helpful. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!