She's right though, the community is nowhere near as "friendly and welcoming" as we pretend, and that is coming from a 10 years veteran on the game. I've had some of the nastiest drama ever on ffxiv.

The community is certainly a community. It's the same people as in other communities, the same kind of behavior, everytime there's a few people that are mindblown at how "mean" people are, but that's just how it goes in communities like this.
(insert steam forums PTSD story here, like being told I'm endangering RL lives for an opinion on DRM)
Better be upfront with her ? Also, there's always virtuous knights coming in telling people how nasty they are too, which inflames everything, and then they victimize themselves when they started it. :P
Square is just really tight on rules concerning language and confrontation, so people find other more subtle ways to air their grievances.
Concerning empathy, there isn't any in OP's statement, so that kinda invites the same kind of behavior.
I've tried to remain mature through it, some have less control. I wouldn't say this lady's post is in any way reasonable or empathetic to my perspective, for example. :P
Like, she's saying a significant portion of people are telling people to GTFO, this ain't reality at all, there's a few for sure, and I'm against that. :P
But there's also a legit argument like "if the game isn't for you anymore, maybe it's worth considering looking for things that are, for your sake and mine" ?
I feel this is as empathetic with everyone's perspective as it gets, but I don't feel Aido would perceive it like that. :P